Ass. Shore Ex. Manager (m/f/d)

We are looking for a well-experienced and qualified Ass. Shore Excursion Manager (m/f/d) for a well-known 5* American Cruise Line with international, English speaking passengers and with great itineraries throughout the world.

You should have several years of experience in a similar position on seagoing vessels - with a wide knowledge in the Shore Excursion Department, Guest Relation Department and/or Entertainment Department.

You are responsible for a smooth operation of the assigned department, the appointed/related areas and inventory - f.e. involved to create a daily schedule, organize the information material and the excursions and to supervise their quality, Guest Relation, customer complaints, public announcements and stage appearances with public speaking and microphone use - if needed.

You are responsible for all questions concerning the satisfaction of your guests and make sure, that any kind of action that might be needed.

You should have a friendly approach, a well-groomed appearance and also should have a “hands on” mentality, and be a positive, open minded person. Dealing with high-profile passengers on a daily basis, while keeping the company standard as well as the budget in mind, comes easy to you and you also need to have very strong administration knowledge. You need to be stress-resistant, flexible and keep a calm mind, even in the most busily times on board.

This position requires fluent English - but ideally a multilingual candidate, with ideally 2 more European languages like German, Spanish, French, Italian, Dutch etc. - also required is a great computer knowledge - preferable Word/Excel/Fidelio/MXP and similar.