Guest Service Operator
At Seabourn, we are passionate about our people. The Seabourn experience is like no other, it is luxurious, yet relaxed — elegant, yet casual — sumptuous, and yet understated. Our intimate ships visit the most desirable destinations worldwide, sailing to the heart of landmark cities, as well as to hidden gems where larger vessels cannot follow. Our ships attract interesting people, who seek to share experiences beyond the expected in places beyond the ordinary, and our acclaimed staff offers a unique style of heartfelt hospitality that is sincere, thoughtful and personal. Seabourn is looking for experienced hospitality professionals that are looking to develop themselves, and take their career to the next level.
We are currently actively seeking passionate Guest Service Operators to join our luxury fleet. The Guest Service Operator is responsible for answering all calls received at the telephone central as per Seabourn standards and telephone etiquette, whilst providing all guests with a service ensuring satisfaction achieved. Although interaction is not face-to-face the impact they have in providing the ultimate service is superior. Being knowledgeable of all activities, ports and tours gives the Operator the opportunity to put the guest at ease and create a comfortable cruise experience. Please see specific requirements below:
- At least 2 years experience in a Front Office position for a 4/5* hotel or onboard cruise ship.
- Fluent English, written and spoken and good knowledge of one other language, i.e. Spanish, German, French, Italian.
- Extensive knowledge in Microsoft Office.
- Excellent communication skills.
- Patient, tactful and courteous.
- Able to work under pressure.
- Ability to maintain confidentiality of all communications whether written, email, fax or telephone.
- Pleasant personality and great presentation.
Work Experience Requirements
All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.
Good knowledge of the English language is required.
Seabourn Cruise Line
With Seabourn's world renowned reputation for excellence and luxury, it is only right that we recruit only the very best people to enjoy career opportunities working on one of our ships. Seabourn Cruise Line is an excellent place to begin your career at sea as well as further develop your career within this exciting industry. Seabourn provides an intuitive and gracious service which is delivered by staff that are passionate about maximising the guest experience onboard. We are seeking hospitality professionals to join the onboard family. Start your exciting new career at sea with one of our entry level positions in the hotel department onboard. For those already in Hotel Management we have exciting management positions in Food and Beverage, Galley, Guest Services and Human Resources departments.
If you feel you have the fine art of delight, genuine and heartfelt hospitality then please apply today!