River Cruise Job - Purser / 1st Receptionist

Reference:
Europe citizens only
Published:
March 8, 2018
Recruiter:
River Crew Agency
Category:
Office Jobs
Positions:
1st Purser, Receptionist / Concierge
Salary:
€1,400.00 - €1,800.00 plus shared tips onboard approx. €600

On behalf of our respectable Client (5* European River Cruise Line), we are looking for highly motivated Purser/1st Receptionist.

YOUR RESPONSIBILITIES

  • Supervision of Reception area including Shop
  • Operation of phone switchboard, cashless system and safety system
  • Handling of all incoming and outgoing mail
  • Preparation and ensuring of smooth check-in and check-out
  • Center of Information for all passengers; transaction of Shop sales
  • Execution of all administrative duties according to company standards (daily /per cruise /monthly)
  • Providing general administrative support to the Hotel Manager
  • Complaint management
  • Handling and preparation of customs regulations
  • Correct handling of all equipment and products
  • Ensuring of cleanliness and neatness at Reception
  • Execution of cost control for Reception and Shop within the budget
  • Conduction of stock takes; inventory according to company procedures
  • Preparation of opening and closing ships at start and end of season
  • Assistance in other departments upon instruction from supervisors (if required)
  • Performance according to company standards and HACCP rules
  • Participation in loadings
  • Correct storage of stock; establishing of par levels
  • Active participation in onboard training programs

YOUR PROFILE

  • Graduated education in hotel / tourism industry
  • 2 years professional experience in same or similar position
  • International experience / on a ship
  • Fluent in written and spoken English and/or German depending on the ship
  • Good computer knowledge (Office, Resco and Opera hotel software), administrative experience
  • Excellent organisational and communication skills
  • Ability to work independently, service-oriented and guest focused
  • Flexibility and stress resistance, team player, commitment, positive personality, neat appearance
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