Shore Excursions Assistant

Duties and Responsibilities:

• Responsible for updating stocks of stationery, equipment and escort uniform.
• Brief and train where necessary Tour Escorts, to include accident reporting.
• Cover the Tours Desk as required.
• Maintain the Port information folder
• Manage escort request forms.
• Allocate Tour Escorts.
• Deliver dispatch lists to escorts, and distribute by email to other departments.
• Tour Escort packs: set up bags, charge phones, prepare escorts’ clip-boards and refill sweets.
• Count out numbers ready for ballroom dispatch.
• Make any arrangements necessary for passengers with special needs.
• Help monitor shuttle bus service.
• Experience all new tours.
• Participate in existing tours wherever possible.
• Review with Tour Agent possible new tour opportunities and provide feedback to Shorex Manager.
• Be on call and available should any problems arise during tours.
• Be on the quayside to greet returning passengers and be available to listen to immediate comments from passengers or escorts, when requested by Manager.
• Empty bags and collect together the escorts’ reports.
• Where necessary, inform Hotel Controller about bottled water needs.
• Organise Drill Exemption lists and send to Safety Officer.
• Prepare additional salary payment forms
• Assist Manager as required

Other Duties:

• To participate in any training and/or duties as required by the ship.
• Attend briefings, welcome meetings, and cocktail parties where possible.
• Keep uniform racks/cupboard tidy and give out uniforms to new escorts.
• Display desk opening hour signs.
• Address complaints.