
Yacht Club Director
- Reference:
- JB00657
- Recruiter:
- MSC Cruises
- Category:
- Guest Services Jobs
- Position:
- Guest Services Manager
- Published:
- July 12, 2024
JOB PURPOSE
The Yacht Club Director ensures the management of all aspects of the guest experience, crew development and financial performance in the Yacht Club, a unique and exclusive section of the ship.
KEY RESPONSIBILITIES
- Oversees all aspects of the guest experience from Embarkation to the Butler service, Cabin, Conciergerie, Lounge and the Yacht Club Restaurant;
- Manages a team of up to 50 persons including scheduling and performance evaluations;
- Manages and develops the quality of services and products on-board in collaboration with the department heads and shore side departments;
- Ensures that crew members are trained to apply the Yacht Club service standards;
- Acts as an ambassador to the Yacht Club Brand;
- Is present during embarkation and disembarkation, High Tea, Cocktail Receptions and the Dinner service;
- Ensures that guest feedback is dealt with promptly and professionally.
JOB REQUIREMENTS
- Fluent English and a second European language or Chinese;
- A Diploma in International hospitality management;
- Minimum 3 years of managerial experience in a luxury hotel or luxury cruise ship;
- Computer proficiency in Fidelio, Excel, Word and MS Outlook;
- F&B and/or Front Office experience;
- Excellent networking and communication skills;
- Excellent presentation and interpersonal skill;
- Dedicated and devoted to providing luxury service;
- Good business acumen.
VISA REQUIREMENTS
Valid Passport
Language Requirements
Good knowledge of the English language is required.

MSC Cruises
JOIN US AND SEE HOW MUCH YOU CAN GROW!
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 21 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of eight new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2022 we also inaugurated the MSC Seascape which features new immersive high-tech entertainment with innovative technology that provides guests with endless leisure options.
From 2023 MSC Cruises will enter the Luxury segment by launching its first of four Explora Journeys ships. The ships will be equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
Career Opportunities
With four new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
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