Yacht Club Director

MSC Cruises
Reference:
JB00657
Published:
June 7, 2019
Recruiter:
MSC Cruises
Category:
Management Jobs
Salary:
not specified

JOB POURPOSE

The Yacht Club Director ensures the management of all aspects of the guest experience, crew development and financial performance in the Yacht Club, a unique and exclusive section of the ship.

KEY RESPONSIBILITIES

  • Oversees all aspects of the guest experience from Embarkation to the Butler service, Cabin, Conciergerie, Lounge and the Yacht Club Restaurant;
  • Manages a team of up to 50 persons including scheduling and performance evaluations;
  • Manages and develops the quality of services and products on-board in collaboration with the department heads and shore side departments;
  • Ensures that crew members are trained to apply the Yacht Club service standards;
  • Acts as an ambassador to the Yacht Club Brand;
  • Is present during embarkation and disembarkation, High Tea, Cocktail Receptions and the Dinner service;
  • Ensures that guest feed-back is dealt with promptly and professionally.

JOB REQUIREMENTS

  • Fluent English and a second European language or Chinese;
  • A Diploma in International hospitality management;
  • Minimum 3 years of managerial experience in a luxury hotel or luxury cruise ship;
  • Computer proficiency in Fidelio, Excel, Word and MS Outlook;
  • F&B and/or Front Office experience;
  • Excellent networking and communication skills;
  • Excellent presentation and interpersonal skill;
  • Dedicated and devoted to providing luxury service;
  • Good business acumen.

VISA REQUIREMENTS

Valid Passport

Language Requirements

Good knowledge of the English language is required.

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