Cruise Program Administrator

At Royal Caribbean International, we believe that great vacations begin with great employees!  As a leader in the cruise line industry, Royal Caribbean is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team.

With our innovative, award-winning fleet of ships visiting five continents, each offering adventurous ways to explore the globe, this is a great opportunity to let your career set sail.

Royal Caribbean International currently requires a Cruise Program Administrator to join our team. In addition to other requirements, potential candidates must have a minimum of 2 - 3 years experience in an administrative position in the hospitality/ cruise industry.

Responsibilities include (but are not limited to): 

• Collaborates with the Cruise Director to review the requirements of the day's administration and any other company related correspondence, notices, policies, procedures, and other related details. Administratively supports the Cruise Director's management team, including the Activities Manager, Adventure Ocean Manager, Open Deck Manager/Sports Supervisor, Head Broadcast Technician and Stage and Production Manager(s).
• Assists with the administration of Bingo per SQM & Gold Anchor Standards (GAS).
• Manages wedding program in association with The Wedding Experience.
• Receive settlements from shoreside personnel, update with changes and return updated settlements to shoreside.
• Manages administrative duties concerning the following guest programs: Lecturers, Clergy, Honeymooners, Make A Wish, Diamond Theater experience and Explorer Academy.
• Maintains guest library and card room inventory,  including ordering additional books for library, maintaining library catalogue, and ordering additional materials as needed.
• Understands the Cruise Director Division's budget, monitors the balance scorecard drill down and all budget related requests by the Cruise Director.
• Manages Time & Attendance Payroll procedures for Cruise Division for end of month and sign-off, and assisting in Payroll distribution and process.
• Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.
• Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.  These duties may include ship activities such as theme nights, game shows, socializing etc.

Minimum Requirements

• Minimum of 2-3 years Administrative experience required.
• Event planning experience required.
• Customer service skills required.
• Working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as Word, Excel, Lotus Notes, PowerPoint, Encore, Kronos, Crunchtime, AMOS and Adobe Page Maker.  Utilizes spreadsheet software packages for basic mathematical formulas and graphic presentation of information.
• Analytical ability relating to budgetary requirements, coursework or professional experience preferred.
• Completion of high school or basic education equivalency required.
• Bachelor's degree with an emphasis on Business Administration, or equivalent experience preferred.
• Ability to speak English clearly, distinctly and cordially with guests and crew
• Ability to speak additional languages such as Spanish, French or German preferred.
• All international applicants must have the ability to obtain C1/D1 visa  (and other relevant visas) when applicable
• Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training.