Receptionist Spanish speaking to work in River Cruise ships

Receptionist Spanish speaking to work in River Cruise ships

Category: Guest Services Jobs

Responsible for the entire front desk area, including duties such as:

• Setting up of written duty rosters for all front desk staff and hairdresser/shop personnel
• Managing, motivating and providing continuous training of all front desk staff
• Setting up of written duty rosters for all housekeeping staff, as well as planning of stations (in cooperation with the Hotel Manager)
• Organizing and ensuring the realization of efficient and smooth check-in and check-out procedures
• Implementing and maintaining the company standards and budgets for the front desk department
• Providing correct administrative handling of the cashless system
• Settling of the accounts of sales of all outlets onboard
• Settling all administrative jobs as per company directives
• Correctly forwarding and filing all purchase orders from the hotel department in cooperation with the Hotel Manager
• Preparing the Night Auditor report
• Generally relieving the Hotel Manager of administrative jobs and active participation in managing the hotel department
• Following up on passengers’ requests that have been handed to the front desk
• Maintaining impeccable cleanliness, hygiene and tidiness at the front desk area
• Entering inventory data and evaluations, as per company’s instructions
• Implementing correct appearance/uniformity, as well as standards of personal hygiene of all front desk staff
• Co-responsible for maintaining a correct flow of information on board
• Final responsibility for the housekeeping department
• Maintaining an active presence at official occasions and events

Qualifications

• English and Spanish written and spoken
• Completed vocational training in hotel or service industry
• 1 year of experience in a comparable position
• Administrative experience
• Computer Skills (Microsoft Office)
• Experience with modern communication methods
• Experience with computerized cash registers

Requirements

• friendliness
• courtesy
• honesty
• independence
• flexiblity
• organzisational skills
• loyalty
• objectivity
• excellent communication skills
• stress resistance
• EU Passport