Learning and Development Consultant
The Learning and Development (L&D) Consultant is a strategic partner who influences the development of At Sea employees through the application of professional learning and development initiatives. He/she conducts needs analysis and creates plans to enhance productivity, improve business performance and promote a learning and development culture.
Works closely with key stakeholders including but not limited to:
- Land-based:Learning and Organizational Development team, Operational Leaders, Regional HR Directors/Business Partners (Americas, EMEA and APAC), and Talent Management Team
- At Sea: Executive Committee and Divisional/Departmental Leaders
DUTIES AND RESPONSIBILITIES:
- Provides professional consultation to onboard employees to maintain and improve leadership effectiveness and business performance.
- Conducts needs assessments to identify performance gaps and implement solutions to maximize performance and achieve measurable results in crew satisfaction(leadership aspects), guest satisfaction and other business KPIs.
- Guides onboard leaders through the talent management process of assessing individual performance, creating personalized development plans and establishing team succession plans.
- Facilitates dynamic and impactful leadership training sessions and provides ongoing support that ensures successful transfer of knowledge and drives individual and team effectiveness.
- Creates and executes customized learning sessions that address identified business/performance/behavioral gaps.
- Conducts Train the Trainer sessions with onboard instructors and provides ongoing feedback to improve effectiveness of training methods and delivery.
- Conducts on-the-job observations, identifies gaps in performance and provides leadership with feedback and recommendations for improvem
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