IT Technical Analyst

Job Summary:

Disney Cruise Line Overview

At Disney Cruise Line, you can set sail on the job opportunity of a lifetime! As a world-renowned leader in hospitality and entertainment, Disney Cruise Line has consistently been recognized as the top cruise line for families. As a result, crew members and officers alike can prepare to chart their own course as they embark upon this new and exciting adventure at sea. Additionally, we offer our crew unique opportunities to grow professionally and personally by providing ongoing training and development. For those looking to flourish, excel, and work for one of the most innovative and welcoming companies in the world, we encourage you to take the next step in your journey today. Apply now to Embark on Your Career and Navigate Your Future!

Responsibilities:

• Maintain inventory of all software and computer, printer, and network hardware with serial numbers and record of ownership
• Assist shoreside IT with application deployment, upgrades, and troubleshooting
• User assistance:
  • Assist users when required in all computer based applications
  • Instruct users in basic handling routines, such as login, logout, personal file maintenance, printer operations, etc.
  • Provide occasional user training for new applications
  • Monitor and manage users’ data storage requirements to ensure effective use of resources
  • Utilize automation tools and monitoring systems to proactively monitor and manage user computer systems
• Network maintenance:
  • Proactively monitor health of all network electronics on daily basis to ensure maximum up time
  • Monitor ship wireless network to ensure maximum up time
  • Troubleshoot and maintain all network cabling
• Regular Maintenance routines:
  • Perform regular backups of all server based systems
  • Check all port/terminal hardware (PC’s, printers) each port day morning to ensure proper operation
  • Check of all servers to ensure proper operation on a daily basis
  • Install new software as required
  • Monitor network storage for inappropriate use (music files, personal photos, etc.)
  • Conduct regular cleaning (dust removal, etc.) of all computers and terminals
• Report any changes in inventory to the Chief Engineer
• Maintain and support the shipboard DECT phone system
• Troubleshoot, conduct maintenance and testing of electronics, computer systems, and software
• Working in coordination with the 1st and Automation Electronics Engineers for the reliability, integrity and availability of automation systems throughout the vessel
• Execute additional job responsibilities, as assigned by DCL leadership, based on operational need
• Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
• Participate in Emergency Duties as specified in the ship Assembly Plan

Basic Qualifications:

• Experience with Microsoft suite of applications (MS Office, MS Outlook, MS 
Visio, etc.)
• Basic understanding of Microsoft server operation and troubleshooting
• Strong PC setup and troubleshooting skills
• Excellent customer service skills
• Ability to express thoughts clearly and thoroughly in writing
• Be at least 21 years of age
• Be able to speak, read and write fluent English
• Willingness to live and work onboard one of our vessels for a certain length of time (based on position)
• Be able to work a seven-day, 70-84 hour week with limited time off
• Be able to adhere to Disney Cruise Line appearance guidelines
• Enjoy working in a high-volume, fast-paced, guest-service oriented environment
• Be flexible with your work schedule, job duties and work locations
• Appreciate diversity among guests and crew

Preferred Qualifications:

• 4-year degree in Information Technology or related field of study
• Familiarity with IT operations in the cruise industry
• Knowledge of telephony systems including VOIP
• Experience with VMWare virtualization technology
• Familiarity with computer network operation
• Familiarity with Cisco network electronics
• Familiarity with Fidelio Cruise applications
• Familiarity with Micros Point of Sale application

Additional Information:

This is a SHIPBOARD role.

• Applicants must:
• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
• Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
• Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
• Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
• Be appreciative of working and living in a multi-cultural environment
• Be comfortable living in a confined space with strict rules and regulations
• Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of four ships – the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business segment we call Disney Cruise Line.