Destination Services Executive, Marella Cruises Luton

Joining the Marella Cruises Team as a Destination Services Executive, you will be part of the Destination Services team supporting and managing the delivery of shore excursion content, sales and accounting MI, ensuring an effective and profit driven product. You will put all customers and employees at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holiday experiences that make us famous for service and create customers for life.

TUI Group is the world’s number one integrated tourism business. We are building a single customer facing team across our airline, contact centre, overseas and retail service teams that will deliver a consistent, contemporary service to every single customer. Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting multi-cultural united team.

What you will be doing

Our Destination Services Executive provides management of our shore excursion product and content, ensuring delivery across all deployment areas for the Marella Cruises fleet.
Managing the end to end delivery of Destination Services content you’ll support the maximisation of sales onboard and via our B2B and B2C selling platforms, realising marketing opportunities and ensuring the delivery of profit targets. As part of this you’ll support the tender and contracting process with appropriate suppliers, track their replies and review the rates with necessary negotiation to support final decision making.

You’ll lead the selection of excursions and implementation of the programme whilst supporting day-to-day operations. As the key contact for Destination Services you’ll also manage the relationship with key external suppliers. By doing this, lead the end to end production of areas such as Port Showcase/movies and maps to support both shore excursions and provision of independent information for the customer.

Deputise for the Senior and Destination Services Operations Manager where appropriate including at key industry events such as Seatrade, World Travel Market and during stakeholder meetings. You’ll also have responsibility for supporting recruitment of our overseas teams and management of the delivery of the Destination Services area onboard.

What we are looking for

• Proven decision making ability
• Strong planning & organising skills 
• High degree of accuracy & attention to detail with excellent communication skills 
• Work accurately under pressure to meet deadlines and ability to co-ordinate multiple tasks 
• Well-developed knowledge of the cruise industry and travel destinations with strong customer focus 
• Knowledge of the end-to-end customer journey both pre and post departure 
• Creative thinking/flair to identify new ideas 
• Strong team player and leader 
• Willingness to travel overseas 
• Academic requirements: 3 A levels (grade C or above)

Working within TUI group

TUI UK and Ireland is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline is the UK’s third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.

It’s our people that make us number one.

TUI Group is the leading tourism business with over 67,000 employees across the world.  The Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies, and much more.  At TUI, we have embarked on a journey of development towards a more digital, connected and integrated future.  But we haven’t arrived there yet. Join us now and shape the future of travel.

You can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.