Internship At Commercial Operations - Experience Excellence

Here at Costa we have a mantra: we want you the way you are! Costa people are heterogeneous by culture, age, personality – and we love them like that. Each of our internships is a precious opportunity to discover the heart of our Headquarter and business, gaining strong skills in a stimulating environment. We deeply believe in the positive impact that brilliant neo-graduates will give us: that’s why we invest on them with a 6 months period of continuous training.

For our Commercial Operations - Experience Excellence Department we’re looking for an intern who’ll support the following key activities:

• monitoring and analysis of qualitative and quantitative Complaint Management KPI's (all markets); monitoring and coordination of Customer Services (all markets)
• NPS analysis both for B2C/B2B channels and NPS process design and tools evolution
• coordination of communication activity to guests/adv related to booking/itinerary changes
• definition of conditions and final communication to guests with the engagement of the main stakeholders/departments (Revenue Mgmt/Legal/Communication)

Requirements:

• Bachelor’s or Master’s degree in Economics, Management, Statistics or Mathematics.  
• Good knowledge of English (level B2)
• Good knowledge of MS Office
• Strong attitude to relationship and flexibility