Shore Excursion Associate
Continually monitor and evaluate the shore excursions, on the current itinerary, for standards, service and accuracy in accordance with contractual agreements. Report to the Shore Excursion Manager, Hotel Director, Senior Shore Excursion Manager’s and Product Manager’s on all inconsistencies.
Processing the Fun Ashore Guide and the subsequent distribution of the tickets to the Housekeeping department.
To assist with the dispatch of all shore excursions.
Maintain the system for the handling of the shore excursion complaints. Ensure that all guest comments are answered in a timely manner.
Recommend to shore side management any new opportunities for additional or replacement shore excursions.
All information pertaining to net rates and selling price is to be kept strictly confidential and not to be discussed between the contracted tour operators.
Ensure that all shipboard accounting procedures, as pertains to the shore excursion program are adhered to.
Represent the image of the company and perform all activities in an enthusiastic and professional manner.
Must be familiar with the Safety and Environmental Protection Policy, and the SMS. To carry out the policies and procedures appropriate for his/her position.
To take initiative in the absence of the Shore Excursion Manager.
To understand all aspects of the shore excursion systems, both shore side pre-sales and onboard sales systems.
To work under the supervision of the Shore Excursion Manager, with the joint responsibility of the day operation of the tour program.
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