Senior Cruise Product Development Manager

Joining the Marella Cruises team as the Senior Product Development Manager, you will lead the development of existing and new product propositions to continually improve the cruise customer experience. Maximising capital expenditure, you will develop and launch new products and initiatives contributing directly to the 5-year plan to support innovation, revenue and service improvements.

To offer flexibility this role can be based in either Luton or our offices in Port Solent.

What you will be doing

As the Senior Product Development Manager you will own product development opportunities across the cruise 5 year plan, contributing directly to the allocation of cruise capital expenditure on all ship refurbishment projects. You will be managing significant budgets to ensure we get maximum value and will be expected to challenge internal and external stakeholders through effective negotiation.

Using relevant customer insight and business knowledge, the role holder will scope out and lead initiatives for existing and new concepts. You will oversee the development of detailed specifications, working closely with the technical team. With all initiatives, you will ensure the customer is at the heart of decision making whilst balancing commercial requirements. From design to implementation, you will own the overall look and feel of the Marella Cruises’ fleet working with external design agencies to deliver a ‘wow’ factor that reflects the agreed brand and product strategy. With all new product ideas you will engage key stakeholders from the offset to generate excitement and achieve buy-in. It will also be your responsibility to effectively communicate the product vision to the wider team.

The role holder is expected to have a thorough understanding of the cruise market, key customer segments and competitors. You will identify gaps in the product offering and recommend strategic solutions to continually improve the cruise customer experience, working closely with both internal stakeholders and external partners.

In conjunction with the cruise operations team and our entertainment partners, you will lead the creative development of all Marella Cruises’ onboard entertainment. This will include new ship implementation, development of the family offering, concept sign off and product specifications.

You will play a key role in the customer experience team and help drive a culture of innovation throughout the department. You will also be the lead for new product initiatives, such as themed cruises and inaugural sailings. As the Senior Product Development Manager you will have significant input into the customer strategy and ‘It’s Not TUI Unless’ standards, designed to improve the end to end cruise customer journey.

The role holder will be expected to travel periodically in order to have a thorough understanding of the fleet offering.

What we are looking for

• Creative and innovative thinker
• Strong project management skills
• Proven ability to manage complexity and ambiguity
• Great communication and presentation skills
• Strong commercial acumen and influencing skills
• Strong attention to detail

Working within TUI group

Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring.

We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey, of development towards a more digital, connected and integrated future. But we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel.

The TUI Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies. TUI is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Our airline is the country's third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.

Join us now and you can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, excellent rates with foreign exchange and discounts with retailers.

How to apply

 Apply online, we just need a few details from you and your CV.