Media Manager

OVERVIEW

The Media Manager is an on-board position under the On-board Marketing and Media | Entertainment umbrella reporting to the fleet Senior Media Manager. The on-board direct supervisor is the Entertainment Director.

The Media Manager is charged with the content management across various communication channels. 

RESPONSIBILITIES

• Responsible for the on-board content management updates using SeaMS and InDesign to update the app and collateral such as FunTimes, Good to Know, Showtime and Debark flyers as well as targeted marketing material
• Coordinate on-board signage needs with Hotel Director and department heads
• Audit on-board collateral in accordance with the Commerce Plan to ensure compliance with the company’s branding standards
• In charge of on-board movie scheduling, receiving of content hard drives and quality control of all theaters including IMAX and Theaters
• Ensure the accuracy of content of in-cabin TV and sports bars. Communicate with on-board technical teams and shore-side personnel to resolve any issues with broadcasting
• Generate analytical reports including theater occupancy reports and Total Guest Experience Monitor (TGEM) reports
• Work on projects as assigned by the fleet Senior Media Manager and the shore-side Senior Manager of Onboard Marketing and Media
• Participate actively in initiatives as aligned with company’s objectives and as approved by the shore-side Senior Manager of Onboard Marketing and Media
• Perform safety duties as part of the Command & Control team

QUALIFICATIONS

• Associates or Bachelor’s degree with a marketing or communications focus
• 1 year minimum of applicable experience
• Excellent command of the English language including verbal, writing and editing skills are required
• Must be detail-oriented and have a keen eye for esthetics
• Able to manage multiple projects and meet deadlines in a fast paced environment
• Must be resourceful and have strong problem solving skills
• Able to work independently with very little supervision
• Must be open-minded with the ability to adapt to change
• Must be able to work with other team members and liaise with upper management while keeping a very friendly and professional attitude
• Must be able to interact with guests and crew and conduct trainings as needed
• Intermediate to advanced Excel, Word and PowerPoint skills
• Scala software, Sitecore, Photoshop and InDesign are a plus but not required
• Flexible to travel and move to different vessels as required for operational needs
• Must be able to work a minimum of six consecutive months
• Must be able to remain in a stationary position at a desk or computer for extended periods of time and be able to move throughout the vessel to conduct audits