Receptionist

Receptionist

The Receptionist supports the Front Desk Manager and Hotel Manager. The Receptionist is co-responsible for a friendly and polite interaction with the passengers at the front desk to guarantee a maximum satisfaction of  guests as well as an efficient organisation and realisation at the front desk. The Receptionist assists the Front Desk Manager with taking care of correct accounting and administration related to purchases and cash-handling. He/she is a link between the passengers and reports directly to the Front Desk Manager and Hotel Manager.

TASKS

• Delivering excellent customer service
• Ensuring knowledge of staff movement inside and outside the ship
• General administrative support; preparing letters and documents
• Assisting in keeping the hotel reception area clean and tidy
• Dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Fulfilling all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Providing reports for the management
• Communicating with the other departments on board and the Head Office

REQUIREMENTS

• At least two  years of hotel,  prior ship experience in a comparable position will be considered an advantage.
• Excellent English speaking, knowledge of German Language will be considered an advantage
• Advance knowledge in Fidelio Software
• Advance Knowledge in Microsoft Office Package
• Degree in relevant subject will considered as advantage
• A flexible and motivated team player and a high degree of social competence
• Friendly appearance and Organisational skills and attention to detail
• Able to deal with complexities
• Go the extra mile and flexible to assist in other deprtaments when required

BENEFITS

• Possibilities for career progression and personal development
• 4 vacation days per month
• Free medical coverage
• Reimbursement of the travel expenses to/from the ship
• Share cabin facilities provided
• Free meals