IT Support Specialist Entry level

The Seven Seas Group and SSG Evropa form a dedicated team of recruitment professionals with nearly 20 years of experience in the cruising industry. We are always looking for motivated, energetic and flexible candidates to work onboard one of the leading cruise lines.

The position of IT Support Specialist assists in the IT operations onboard the vessel supporting all Hotel-related computer equipment, with a particular focus on, but not limited to, technology and equipment in Guest Staterooms.

Qualifications:·Minimum of six months experience in a technical user-assistance role such as a helpdesk.·CompTIA’s A+ and/or N+ Certification preferred.·Working knowledge of computer hardware and software, with a focus on operating systems(Windows, Mac OS, and Linux) and business application suites.·Ability to conduct basic network troubleshooting (in particular; LAN’s), including knowledge of standard network cabling.·Associate’s Degree in Computer Science or related field from an accredited university or the international equivalent, or equivalent related experience.

Job Skills/Results: Key Performance Indicators (KPI’s):·KPI’s assigned to position/department.

Operational Effectiveness:·Assembles and configures basic network components.·Performs basic troubleshooting to isolate and diagnose common problems, including, but not limited to, in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX). ·Image in-stateroom equipment for ISE/ITV.

Ensures proper installation and provides first-level support for all IT-supported PCs and peripherals including ShipNet workstations, Internet café workstations (Mac or PC), and devices supporting ISE/ITV and Digital Signage.·Installs, set up, and/or replace telephones. (On ships with an IT-Managed PBX)·Set up, monitor, and break down embarkation check-in equipment and operations.·

Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue. ·Provides after-hours support for any IT-related issue.