Explore Ashore Assistant - Saga Cruises

Explore Ashore Assistant

YOUR ROLE:

The Explore Ashore Assistant is responsible for ensuring the most memorable experiences are delivered to all guests by providing a friendly, courteous and professional service. He/she is responsible for leading excursions according to Health and Safety regulations.

MAIN DUTIES AND RESPONSIBILITIES:

• Assist with shore-side operation.
• Perform all onboard Explore Ashore Assistant duties.
• Actively participate as a ‘Tour Escort’.
• Promote the product and assist with securing revenue opportunities.
• Assist with the production of all guest related literature.
• Maintain working knowledge of the MXP system.
• Maintain working knowledge of the operation of each individual voyage.
• Assist with excursion operations, private arrangements and all independent requests.
• Manage the Escort operation and training.
• Manage the relationship with the destination lecturers.
• Maintain a positive relationship with all guests onboard.
• Ensure all guest service and expectation levels are maintained.
• Maintain positive relationship with all departments and staff onboard.
• Perform duties as per the onboard ‘rounds & routines’ schedules.
• Carry out shipboard safety role, as per onboard crew muster duties.

ADDITIONAL RESPONSIBILITES:

• Attend management meetings as required.
• Attend any safety, hospitality or job‐related training as required and scheduled by the ship’s command or immediate supervisors, including port‐manning rotation.
• To socialise, host and escort guests.
• Perform social evening duties.

SKILLS REQUIRED:

• Have extensive travel experience or knowledge of the travel industry, ideally 4/5*.
• Excellent customer service skills.
• Passionate about people and able to handle guest complaints with a smile.
• All certificates as required by the STCW code for this position.
• Excellent command of written and spoken English.

SAGA BEHAVIOURS:

• We help to create and maintain the strong Saga culture of ‘Better than ever’ and ‘Nothing is too much trouble’
• We believe that our greatest assets are our people, those who serve and those whom we serve
• We lead by example by always following Company safety rules and procedures and taking care of the Health and Safety of ourselves, colleagues and our guests
• We are encouraged to report all accidents, ‘near miss’ incidents and work-related ill health conditions to our manager
• We use work equipment, personal protective equipment, chemicals, and safety devices efficiently and correctly
• We take an active part in the operational and departmental training we receive and suggest ways of reducing risks
• We engage with our guests and seek advice when unsure of how to ‘do the right thing’

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.