Front Office Assistant (Island based)

Job Objective:

As a front office assistant, you will be responsible for assisting the general manager and operations manager with the day-to-day administrative responsibilities on our island-based beach resort in the Caribbean.

Key Job Responsibilities:

• Assist with the day-to-day management of the Front Office operations.
• Demonstrate the ability to effectively interact, coordinate and communicate with all team members of high guest impact areas (f&b operations, guest services, housekeeping, travel agents, etc.) to ensure a smooth arrival through departure experience for all guests.
• Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures or room availability status to anticipate and respond to guest inquiries promptly and accurately.
• Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of timecards, key control procedures, accurate billing, check-in an -out procedures, cashiering, safety, lost/found policy, etc.)
• Be a professional in Opera PMS and Quickbooks
• Take on accounting specific tasks as and when required.
• Approach internal and external guest requests with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.
• Maintain confidentiality of guest information.
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
• Assist in HR procedures such as advertising available positions, answering applications, handling work permits, governmental registrations, permit renewals etc.
• Assist with all financial responsibilities, payroll, and taxes etc.
• Comfortable on a boat and to do town runs, visit government facilities, banks, shipping agents and vendors on behalf of the company.

Requirements:

• Minimum of 2+ years front office experience in an upscale, luxury or boutique hotel property preferred.
• A high proficiency in English is required for this position, other languages are advantageous.
• Experience with Windows, MAC, and Office.
• Proficiency in Micros POS highly desirable.
• Good in-depth understanding of Opera PMS, QuickBooks required.
• A patient and well-mannered personality with a strong problem-solving attitude is a must for this position along with excellent communication and interpersonal skills.
• Multi-tasking ability, diligence, and strong attention to detail.
• Excellent organisatorial skills and willingness to follow-up from start to finish to achieve results.

This is an remote, island based live-in position in the Caribbean therefor, you must be comfortable on and around water (regular boat transfers to the main island), physically fit and able to occasionally work long hours in a hot, humid environment.