Cruise Director

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Cruise Director
January 14, 2022


The Cruise Director has overall responsibility for delivery and management for all Entertainment functions and programme onboard and delivering an exceptional product to our Guests.


  • Oversees the assignment of duties, responsibilities and schedules of staff and activities.
  • Oversees all entertainment presentations, entertainment activities and quality in all venues.
  • Serves as Master of Ceremonies for shows and events presented by the Entertainment department as required.
  • Works collaboratively with other Hotel Officers to maintain quality and maximise profit.
  • Responsible for ensuring accurate and timely administration and reporting for the Entertainment department.
  • Provides the Communications Purser with information for the Today programme.
  • Provide support to the Explore Ashore Manager on dispatch of excursions.
  • Responsible for delivering on Entertainment equipment and consumables budgets.
  • Frequently engages with Entertainment Manager ashore and provides novel ideas to increase profit and Guest satisfaction.
  • Responsible for investigating and resolving entertainment quality and service complaints in a timely fashion and notifies Hotel General Manager of such.
  • Mentors, develops and provides on-the-job training to entertainment team.
  • Maintains positive relations with all Guests and ensures interaction at every opportunity.


  • Prepare appraisals for individuals under their remit in accordance with policies.
  • Attends passenger functions as required by Head of Department.
  • Partake in inspections, trainings and meetings as required by Head of Department.
  • Ensures that the set standards are kept, and staff members work according to their respective job descriptions.
  • Lead and Motivate using the Saga Leadership Model.
  • Ensure the ‘Saga Way’ is delivered each and every day.


  • Previous experience as Cruise Director/Entertainment Manager onboard a Cruise Ship.
  • Proven people skills along with conflict resolution, counselling, mediating and motivational skills.
  • All certificates as required by the STCW code for this position.
  • Good command of the English Language

STCW Certificates

You will need valid STCW certificates to apply for this position. Find an STCW course near you.

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