Receptionist - Oceania and Regent Seven Seas Cruises

POSITION SUMMARY / ESSENTIAL FUNCTIONS

Contract: 5 month on/ 2 months off
Cabin: Shared
Uniform: Provided
Languages needed: Japanese
If land based experience, it has to be a 5 star hotel or higher.
If shipboard experience, needs to be a luxury line or higher level than front desk.

• Acts as a filter for guest complaints or concerns to Concierge;
• Ensures front desk logs and reports are maintained within Company Standards;
• Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out;
• Pro-active approach to problem solving;
• Telephone duties;
• Comment card data entry and other administrative duties as required;
• Embarkation and debarkation duties (guest check-in);
• Ensures sufficient amount of printed matters available at all times;
• Logging guest issues in front desk logs and ensures follow up completed;
• Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc.;
• Attends front office meetings;
• Daily follow-up of all front desk logs;
• Completes end of cruise filing and start of cruise docs are ready in accordance with guidelines from assistant purser
• Responsible for setting up guest account, cash payments and guest account queries;
• Providing US Dollars and foreign currency exchange services to guests;
• Providing Cash Advances and Foreign Currency Account Payments to guests;
• Safe Audits daily and foreign currency audits;
• Attending on board gaming activities and preparing final figures and audits;
• Accounting duties as instructed by Chief Purser or Second Purser;
• Assists, where necessary, in training new reception staff in front office operations;
• Promotes and Participates in Signature Service Training Program
• Monitor the practical application of the Company's policy, procedures and instructions.
• Participate in crew and passenger safety drills according to instructions from ship’s command;
• Comply with company safety and pollution prevention regulations;

EDUCATION AND EXPERIENCE REQUIRED 

• Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale and NVS
• Hospitality Background required at least with 2- 3 years in Guest services; OR
• Reception and Front Office background required at least with 2-3 years experience;;
• Understanding of the highest level of service;
• Excellent administrative skills;
• Previous cruise experienc is preferred (4* or 5* hotel experience will be considered)