Retail Assistant Manager

Would you like to be a part of a retail management team responsible for leading a team of retail sales associates and product specialists?  If you are outgoing, have a proven retail sales and management background, and thrive on delivering excellent customer service… we would like to hear from you!

About us:

Harding is leading the way in innovative onboard cruise retailing, adopting a Trinity Partnership approach with our cruise line partners and brand partners to excite and entice customers with unique shopping experiences.  We stay at the cutting edge of retailing; consistently providing outstanding customer service and winning global retail awards.

What you will be doing:

• Living and working on a cruise ship (you could be anywhere in the world!)
• Creating an exceptional and memorable retail experience for guests on board
• Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
• Setting an example for your team by acting as a role model
• Help identify training requirements within your team
• Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
• Consistently deliver the highest possible standards both on the shop floor and in back office operations

Who you are:

• Proven experience as an Assistant Retail Manager or Team Leader (ideally with experience at sea)
• Motivated in leading a team to achieve and exceed sales targets
• Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
• Proven ability in public speaking and showcasing luxury items
• Adaptable to change and able to work in a high-pressure environment
• A strong team player who is commercially driven and goal orientated
• Competent in store and HR processes including sales reports, loss prevention, audits, appraisals etc
• Strong numeracy and literacy skills

What you will receive:

• Competitive salary and generous commission structure
• Accommodation and meals on board
• Necessary visas and seafaring documents to work at sea
• Dedicated in-house bespoke training across sales, product and brand
• Guidance, support and development from the onboard Retail Manager and central office team
• Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts  
• Does this sound like you?  If so, please apply now…

Your adventure starts here!