Senior Cruise Staff for Luxury Cruise Liner

YOUR ROLE:

The Snr. Cruise Staff is responsible for delivering an exceptional entertainment product to our Guests by interacting, socialising, dancing and participating in other entertainment activities.

MAIN DUTIES AND RESPONSIBILITIES

• Shows an interest in and knowledge of the wider entertainment world with Guests.
• Ensures all entertainment presentations and entertainment activities are delivered to the highest standard.
• Attends and hosts events as directed.
• Participates with tour dispatches with the Explore Ashore Team.
• Engages with Guests daily and deals with any complaints and provides feedback in an efficient manner.
• Informs Cruise Director of any complaints.
• Assists as necessary in maintaining the Library.
• Assists as directed sales of books, CDs, craft materials etc.
• Consistently demonstrates courteous and considerate behaviours to all guests.

ADDITIONAL RESPONSIBILITIES:

• Attends passenger functions as required by Head of Department.
• Partake in inspections, trainings and meetings as required by Head of Department.
• Ensures that the set standards are kept, and staff members work according to their respective job descriptions.

SKILLS REQUIRED:

• Previous experience as Cruise Staff/Cruise Host/Social Host/ess onboard a Cruise Ship.
• Proven people skills along with conflict resolution, counselling, mediating and motivational skills.
• All certificates as required by the STCW code for this position.
• Good command of the English Language