Overall responsible for generating and securing future cruise sales and the onboard management of the loyalty club.
The FCC is a high energy, multi-tasking individual who possesses a positive, "can do" attitude, good business sense and must be able to perform well in highly pressurized environments.
Effectively executes the Future Cruise Sales Program and the MSC Voyagers Club, to provide an efficient, smooth and revenue generating operation, whilst enhancing the passenger experience. Hosts events and deliver presentations to increase profit, creating opportunities and exceed sales targets.
Establishes and supports a positive working environment and focuses on sales, ratings, monthly revenue targets, customer service, and operational goals where training, leadership, development are paramount.
In addition, attends potential passenger ship visits and liaise with travel agents at onboard events.
Complete administration duties related to the role as part of the daily work schedule
- Actively seeks out potential future Guests in order to determine which itinerary, vessel, stateroom, experience, category, travel dates, and financial consideration are required for their booking.
- Promotes and sells future cruises to achieve weekly and monthly revenue targets (sales objectives) by initiating conversations, acting on leads and/or prospects.
- Manages all new bookings, coordinating all actions with the Future Cruise department and the local country contact center. Prints Guest confirmation and collects deposit payments.
- Works collaboratively with other ship’s department, supporting and encouraging initiatives to increase revenue generating opportunities by using cross-selling strategies.
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