Buttler

The Seven Seas Group and SSG Evropa form a dedicated team of recruitment professionals with nearly 20 years of experience in the cruising industry. We always look for motivated, energetic, and flexible candidates to work on one of the leading cruise lines.

The Butler owns the guests’ in-suite experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Butler is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.

The Butler must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Butler is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability for the maintenance as well as the look and feel of each assigned suite and will also ensure the flawless delivery of all amenities to the highest level of expectation

Hiring External Candidate Requirements

• Minimum of two (2) years guest facing service experience in a luxury environment. Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities.
• Confident, well-groomed appearance with a warm and welcoming demeanor.
• Strong emotional intelligence is required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items.
• Ability to fulfill the above mentioned Key Responsibilities and all reasonable company request

Language Requirements

• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includesthe ability to give and receive instructions in written and verbal forms and to effectively present
• information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French or German preferred.

Physical Requirements
While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use
hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The
employee must continually lift and/or move up to 50 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust
focus
All shipboard employees must be physically able to participate in emergency lifesaving procedures and
drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required
to receive and give instructions in the event of an emergency including the lowering of lifeboats.
Work Hours: to be on-call to the suite guests needs whilst complying with MLC requirements under the
leadership of Retreat Manager