Port Operations Officer Ambassador Cruise Line

We are pleased to announce that Ambassador Cruise Line is looking for a full-time Port Operations Officer.

Ambassador is Britain’s new cruise line; our purpose is to inspire and delight every guest to enjoy an authentic cruise experience effortlessly, and sustainably.

The Port Operations Officer is a key member of the team who will contribute to the successful development of a new cruise brand. Reporting to the Head of Destination Management & Chief Operating Officer, the purpose of the role will be to work closely with our appointed Ship Management company for port operations and support to the fleet, ensuring all critical information is available and delivered to deadlines. The role requires understanding of cruise ship navigation, commercial awareness and a flexible, methodical and organised approach.

The role will be located in our head office in Purfleet, Essex, Monday to Friday (09:00-17:30). An element of working from home can be considered. Salary: depending on experience.

Key Responsibilities:

• In liaison with HOD, review, maintain and present Ambassador Port Operations processes and guidelines manuals and appendices.
• Coordinate delivery of planned itineraries including accurate port services information and documentation required by the fleet.
• Identify, evaluate and present competitive reviews of Port agents/Ports.
• Monitor expenses versus budget projections and look for cost efficiencies for all ports.
• In liaison with Ship Management company, check accuracy of presented accounts and all end of cruise documentation relating to itineraries and port operations.
• Ensure all required material relating to port operations is produced to deadlines, checked and accurate prior to delivery.
• Maintain frequent communication and monitoring of Port Agents/Ports during planning and implementation.
• Monitor and understand the restrictions on cruise itineraries and liaise closely with Guest Services and the on-board team.
• Assist the HOD & COO with preparation for site inspections, selected conferences, associate functions, and industry events related to itinerary planning and delivery.
• Take part in any other activities for the company which may or may not be related to the Port Operations Department.

Key Attributes:

• Experience within the shipping and cruise industry.
• Knowledge of worldwide cruise destination and port operations.
• Awareness of navigation and cruise ship itinerary planning.
• Excellent research skills and strong commercial awareness.
• Excellent attention to detail.
• Excellent time management skills with the ability to prioritise and work to deadlines.
• Excellent ability to communicate effectively through all levels within the organisation and with local suppliers.
• Excellent working knowledge of Microsoft Office programmes.
• Fluent in English written and spoken, minimum requirement.
• Strong interpersonal skills and the ability to support colleagues with department priorities.

For more information or to apply, please email your CV and a cover letter to the below email address.
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