Casino Supervisors

A major Cruise Line is looking for Casino Supervisors to join their fleet of large and luxurious ships. You will be supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Three Card Poker, Texas Hold' em, Dice and related services by performing the following essential duties.

Responsibilities:
Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.
• Each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crewmember areas.
• Monitors casino floor operations. Circulates among gaming tables to observe operations and security to ensure harmony and courtesy. Observes Casino staff during the operation of casino games to ensure guests receive prompt and courteous service and that correct procedures are maintained. Identifies rule violations or notes potential security problems. Observes pace and accuracy of dealing procedures to ensure all casino games proceed smoothly and properly according to Connections standards and Casino Operations policies. Maintains a proactive approach to prevent or solve problems. Informs Casino Management and casino staff of disruptive players and potential security problems.
• Serves as host to guests in the casino. Greet guests, extends courtesy and provides helpful information. Explains and clarifies house rules to guests requesting information.
• Observes and calculates transactions to verify dealer payouts. Resolves disputes regarding wagers, payouts, gaming procedures and casino policies.
• Opens or closes tables according to business demands; makes decisions regarding table limits according to appropriate guidelines.
• Trains and monitors casino employees for proper service. Provides on the job training to strengthen their current performance and preparation for possible advancement to promotional positions. Notifies Casino Manager regarding work schedules and time records.
• Supervises staff to ensure Connections standards are implemented. Under time constraints or staff shortages, assist crewmembers in preparing gaming tables.
• Distributes necessary gaming equipment at the beginning of each shift; verifies drop boxes are locked onto tables.
• Prepares accurate reports in a timely manner according to Casino Operations policies.
• Participates in casino table counts, reports or paperwork as scheduled by Casino Manager.
• Attends meetings, training activities, courses and all other work-related activities as required.
• Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
• Monitors and manages the various assigned workstation functions. Monitors the assignment of duties and responsibilities to his/her staff. Observes and evaluates staff and work procedures to ensure quality standards and service are met. Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
• Mentors, develops and provides on-the-job training to his/her staff to strengthen their current performance and preparation for future advancement.
Financial Responsibilities:
• Financial responsibilities for budget, expenses and/or achievement of revenue targets.
• This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
• Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste.
Requirements:
• Previous casino management experience, superb customer service, financial and communication skills are all required
• Cruise ship experience in the casino
• Must be COVID vaccinated
Benefits:
• Travel to/from home/ship arranged and paid for by the company
• All meals provided onboard and accommodation
• Chance to travel the world

If you believe yourself to have the required experience and are looking for a career with a well-known cruise line, then apply today.

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