Destination Staff - Norwegian Cruise Line

POSITION SUMMARY / ESSENTIAL FUNCTIONS

• Meets and exceeds guest expectations and ensures complete guest satisfaction;
• Provides guests with port and tour information;
• Distributes tour tickets and escorts tours
• Socializes with guests when time permitting
• Demonstrates genuine concern for guests’ well-being at all times
• Proactive approach to problem solving
• Assists Destination Service Manager with all administrative aspects of the tour office
• Assists with the maintenance of an updated and accurate filing system for reference;
• Responsible for sale of tours and private arrangements
• Responsible for dispatch of tour buses and private cars
• Assigns tour escorts
• Coordinates other requirements for tours (water, lunch boxes etc)
• Makes port descriptions, booking forms
• Responsible for organization of guest debarkation briefings
• Distributes internal tour information
• Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office;
• Onboard sales of tours
• Assists Destination Services Manager with the induction of new destinations staff
• Completes, participates and promotes the Signature Service Training Program
• Monitor the practical application of the Company's policy, procedures and instructions.
• Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
• Participate in crew and passenger safety drills according to instructions from ship’s command
• Complies with company safety and pollution prevention regulations;

ADDITIONAL RESPONSIBILITIES

• Incorporates Signature Service standards of behavior in daily work in the areas of:
• Creating memories and positive experiences for guests
• Presenting yourself professionally
• Anticipating guest needs
• Completing guests requests and needs
• Handling guest challenges
• Improving the guest experience

EDUCATION

• Knowledge of MS Office Suite and Fidelio
• Previous experience in travel industry either as Destinations Assistant on cruise ship or tour escort required
• Understanding of the highest level of service;
• Excellent administrative skills;