Assistant Manager: Cruises Retail

People Conquest
People Conquest
Retail Jobs
Assistant Shop Manager
22 July 2024

PEOPLCONQUEST RH a HR recruitment company is looking for one of our clients that work in several cruise lines:

Job Description – Assisstant Manager

Position Title: Assistant Manager Location/Office: Shipboard
Reports to: Retail Manager Department: Cruise Line Retail
Job Purpose: The Assistant Manager is responsible for leading the performance of a team, guest experience and
operations for designated category environments on a premier luxury cruise ship.

Essential Duties & Responsibilities:

  • Team Leadership & Talent Development
  • Establishes and holds individuals responsible to guest and sales targets, in partnership with the Retail Manager.
  • Ensures the sales team is skilled in our client guest experience, sales behaviors, and product knowledge.
  • Provides feedback and coaching to ensure our client and Cruise Line guest experience standards are championed while driving business performance.
  • Conducts ongoing talent assessment and establishes development plans.
  • Addresses associate concerns in a reasonable and fair manner, helping to create a stronger, healthier place to live and work.
  • Multi-Boutique Retail Sales & Store Operations
  • Champions the Starboard Way and models the behavior by example, inspiring excitement and belief.
  • In partnership with the Retail Sales Manager, develops sales strategies to meet or exceed established guest service ratings and financial objectives.
  • Actively communicates sales information with the Retail Sales Manager, peers, and team.
  • Targets guest information, provided by the Retail Sales Manager, to enhance guest experience and maximize revenue.
  • Analyzes performance, recommends changes, and implements actions to increase results of designated categories.
  • Guest Experience & Onboard Relationship Management
  • Creates an upbeat, friendly atmosphere that is consistent with the our client way.
  • Maintains a strong floor presence ensuring the team is delivering the best experience according to our client way.
  • Builds relationships with onboard management to provide transparency and foster collaboration.
  • Schedules and organizes talent in order to meet guest and business needs.
  • Operational Excellence
  • Oversees all store operational standards and administrative duties and timely opening and closing of the store.
  • Adheres to keeping the sales team informed and enforces all our client and cruise line policy and procedures, including MLC, asset protection and inventory control.
  • Reports any incidences of illnesses/work related injuries in a timely manner.

Assistant Manager Talent Profile

  • QUALIFICATIONS: Education & Experience
  • 1-2 years management experience in retail or hospitality preferred; luxury guest experience is of interest. Proven track record of driving sales performance through business development activities including events, networking, and clienteling.
  • Proven track record of developing and inspiring talent at all levels.
  • Minimum high school diploma, associate degree or beyond preferred; studies in retail or hospitality is a plus.
  • Knowledge, Skills & Abilities
  • Respects and understands others and displays multi-cultural awareness.
  • Proactively builds and manages guest, management and team relationships.
  • Flexible mindset, able to adapt and thrive in a dynamic and high paced ship culture. Able to anticipate and solve problems, act decisively, and persist in the face of obstacles. Able to assess people and has a proven record of talent development.
  • Strong interpersonal and communication skills.
  • Possess integrity and professional business standards.
  • Proficient knowledge of MS Excel, Word and Power Point.
  • Success Measures
  • Achieves sales targets for designated categories. Achieves fine jewelry targets (sales).
  • Defined specialist succession plan.
  • Effective and efficient execution.
  • Responsible for leading the Starboard Way - improves NPS- delighted guest (depending on CL/TBD).

Key Competencies

  • Conflict Management
  • Sizing Up People
  • Composure
  • Motivating and Influencing Others Decision Quality
  • Managing & Measuring Work Cross Cultural Agility


  • Model Characteristics
  • Determined, decisive, thorough, inspirational, resilient, dynamic, courageous
  • Must be at least 21 years old.
  • Able to travel and live/work on a ship. Able to work 6 month contracts. Able to work 7 days a week, up to 77 hours. Possess a valid passport and when possible a seaman book copy.
  • Able to stand for long periods of time.
  • Able to physically participate and effectively contribute in cruise line’s boat safety and emergency life-saving drills as required.
  • Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required.
  • Proficient English reading, writing and speaking skills.

Send us your resume with Ref AM_CRUISES for our email hidden link - please login

Work Experience Requirements

All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.

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