HR & Culture Manager

Welcome to The Olsen Way

In recent years, we have seen a new era emerging in cruising.

There is a trend for everything to get bigger and busier, and for a cruise to be seen as an alternative to a large luxury resort, with a limitless flurry of activity.

But this is not for us.

We believe there is another way to cruise. A way that is based on five generations of seafaring.

Where cabins are called cabins and ships look like ships.

Where the journey is as important as the destination.

In our world, smaller is better, and we believe in keeping the experience on board uncrowded, warm and civilised - treating passengers as guests, like the family run business we are.

It would be easy to follow the trends and go with the crowds. But we never will.

Because this is our way. The Olsen Way

We are strengthening our Onboard Human Resources team with an HR & Culture Manager. Working as part of the Senior Leadership team on the ship, this role is crucial in supporting and driving people initiatives whilst guiding the teams on all aspects of HR.

Duties to include:

• Employee Relations – providing expert knowledge and support to the management teams
• Performance Management – Supporting our onboard leaders to communicate performance expectations and priorities, as well as development planning for optimum business performance
• Culture – Implement HR initiatives to drive culture change based on our ‘Way of Working’ Culture Essentials
• Coaching and development – Directly supporting officers to deliver great employee experiences
• Talent Management – Working with fleet resourcing to co-ordinate, deliver and facilitate internal mobility
• Safety – Develop and champion the safety culture onboard
• Leading – Working with the on-board team and the Head of Learning and Development. You will be responsible for ensuring the department delivers its goals and objectives which support great customer and employee experiences.
• Welfare Champion – Closely monitor onboard welfare initiatives and manage welfare budget to ensure engagement and retention of crew
• Supports the MLC certification compliance.
• Work with MPD Department on rotations, onboard follow up and compliance. Liaising with shipboard and external stakeholders ensuring retention goals are achieved.
• Builds, enhances, socialises and formalises processes linked to the Crew employment lifecycle, ex. Hiring and promotion processes
• Leads the senior officers’ pre-embarkation meetings
• Undertakes periodical reporting on various projects
• Supports the management of crew complains
• Supports the management of dismissal review committee
• Supports the crew safeguarding efforts

This role is ideally suited to a self-starter who enjoys using their initiative but who also thrives on having clear accountabilities. You will possess exceptional interpersonal and influencing skills; we are a hugely diverse team and we work with conflicting priorities, a variety of stakeholders and operational challenges. You must have a flexible nature as no two days are the same in a cruise ship environment, and have the commercial awareness to assess business objectives and the best way to align them to people initiatives.

This role is fully ship based and will operate on a 4-2 rota and include working across the entire fleet.

Who we're looking for...

You will be CIPD qualified, preferably to graduate level (or equivalent), have previous experience within an onboard HR Management or Business Partner position. You will hold a strong operational and generalist background with previous experience of delivering leadership and management training initiatives and performance management processes. You will also need to be a genuine people person, able to communicate at all levels and within a multicultural environment.

Our Values:

We are caring - “We trust and care for each other, our guests and our environment”

Always deliver a warm and friendly welcome, Always make time to listen, Look out for each other’s safety, security and well-being, Strive to help protect the environment for future generations.

We are positive - “We live and share a positive attitude”

Motivate each other with positive energy, Always see the opportunities in new ideas, Believe it’s better to learn than never try, Always look for ways to add value and make a difference.

We are real - “We are always ourselves and respect others”

Bring our real selves to work and perform, Respect and embrace all our different personalities and cultures, Have the courage to admit when we are wrong and have the strength to act on it, Have a voice and encourage open, honest communication.

We are a team - “We are more than a team; we are a family”

Share experiences and learn from each other, Adapt, respond and pull together to drive results, Together we recognise and celebrate our achievements.

In return, you will receive a single cabin which is serviced daily, pension plan, private health insurance, fully funded travel to the joining destination, friends and family discounted cruises. On top of this, you will have the opportunity to travel the world all expenses paid!

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.