Shore Excursions Assistant Manager
Department - Hotel-Excursion
Accommodation - Single Officers
Contract duration - 7 months
To sell Shore Excursions and to support the Manager in leading the team to sell by positive selling techniques
To assist the Shore Excursions Manager in the general operation of the Shore Excursion Office Escorting tours ashore
The right person for this job should have:
- A full understanding and working knowledge of the Fidelio Cruise system. Re-training will be provided by MSC.
- Dynamic, adaptable, outgoing and highly motivated, able to work in sometimes stressful situations for long hours at difficult times of the day or night; able to solve problems diplomatically and quickly and win the trust and confidence of Guests.
- Outgoing personality, able to get along with a variety of personalities, well organized and open minded.
- Leadership mindset
- Able to follow direction with detail and care and work well to deadlines.
- Ensure the Excursions Desk/s are never left unattended. Be present at the desk during opening hours to sell and supervise the Shore Excursions team.
- Manage complaints on the spot, resolving problems immediately – remembering always the company’s revenue and Guests satisfaction objectives.
- Problems requiring intervention beyond your capabilities must be referred without delay to the Shore Excursions Manager.
- Be careful with refunds. Try to resolve Guests problems encountered, but in difficult situations refer to the Shore Excursions Manager.
- Replace the Shore Excursions Manager if absent and be able to assist the Manager with the paperwork (ex: daily/weekly reports), Team Coordination, Pre cruise/pre-shift team operational and revenue meeting, communication with the tour operators.
- Write department reports; oversee set-up, breakdown and execution of event activities and ensure smooth executions of the team duties.
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