SENIOR WAITER- Seabourn Cruise Line

Description

The Senior Waiter is responsible for the ultimate guest satisfaction on their station and follows the set Seabourn service procedures. They are also responsible to teach, train, and guide their team in order to achieve excellence and exceed guest expectations.

 Key Responsibilities

Reports directly to the Assistant Maître D Hotel, as directed by the Restaurant Manager
Takes food orders and follows all service standards and procedures in compliance with company guidelines, ensuring their station is ready for service
All guest preferences are known to the station team and are met and learns guest names as per company standards
Responsible for the DMS tablets execution and maintenance of the product
Adheres to all Public Health regulations and procedures
Attends training for the IPM program and other various training sessions with the aim to further improve his/her level of performance
Strives to a minimize breakage and wastage and follows proper procedures when disposing of garbage
Follows company guidelines regarding uniforms and personal hygiene
Executes the Seabourn HESS-MS appropriate to their position
Assists with additional duties as requested by the ships management

 Qualifications

Education:Diploma from a recognized apprenticeship program, or equivalent

Experience:

At least two years of full time working experience in a four or five star (or similar grade) hotel/restaurant. Previous experience from another cruise line is preferred
Restaurant experience combined with good attitude, willingness to learn, good presentation and proficient English language skills
Professional experience with international clientele

Knowledge, Skills, and Abilities:

A passion for food, food knowledge, and service
USPH and other international public health rules and regulations by participating in the company's Basic Food Hygiene course every two years and achieving a minimum of 80% pass
Knowledge of all aspects of good quality restaurant service
Self-disciplined, self-motivated, and a critical eye for detail
Team player with a strong ability to communicate with their team members, the guest, and other departments
Strong ability to understand and follow verbal and written instructions and follow assigned tasks to completion and on time

Working Conditions:

Working on a cruise ship is very different from any land-based occupation. Working hours are longer and work is more intense due to the constant demand of the guests. You have to be very flexible in your working hours, which on occasion might have to be changed due to unforeseen circumstances. The Maritime Labour Convention of 2006 however strictly regulates these. Apart from the working hours, there are strict rules which all members of the ship’s company need to adhere to as stipulated by the Master’s standing orders. You work in close proximity with your fellow crewmembers and therefore respect among all is essential.