Shore Excursions Port & Shopping Lecturer

Celebrity Cruises is looking for inspired global professionals who believe in success through commitment and pride to join our expanding family. As an industry leader in service and innovation, we provide a working environment that fosters career growth and development for our onboard team members. With a fleet of innovative cruise ships, each offering guests a premium vacation experience, there are almost countless opportunities to join us at sea.  

We are currently seeking Shore Excursions Port Lecturers to join our team. This position has an exciting responsibility to manage our onboard Shore Excursions Program and deliver excellent guest service, while maintaining established quality goals. Potential candidates should have at least two years of shipboard experience in a sales and/or guest relations capacity. 

Reports to: Shore Excursions Manager

Responsibilities include (but are not limited to):

• Administer port lectures onboard for various European ports of call
• Coordinate and promote the shopping program in Europe
• Discuss with guests various tour and shopping options. Promote, sell, and up-sell shore excursions, port shopping programs and tour packages as appropriate.
• Utilize sales experience and training to achieve revenue goals and monitor personal and team shopping revenue performance.
• Provide guest services with regard to tour sales, refunds, complaints, and general port and ship information.
• Contact tour operators and assigned stores and venues related to shopping program to relay information to staff and guests.
• Work assigned Shore Excursion shifts on the sales desk, the pier, lounges, or other venues as directed by the Shore Excursions Manager.
• Ensures Celebrity's STAR service philosophy is followed at all times to deliver the ultimate guest experience
• Perform any other job-related duties assigned by the supervisor or management. 

Requirements:

• Minimum of 1 - 2 years experience in Shore Excursions, sales, or related department on a cruise ship
• Excellent public speaking skills and very strong communication skills
• Knowledge of ports of call and associated tours preferred
• Ability to sell, up-sell and cross-sell tour products and services
• Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint
• Ability to read, write and speak English clearly and distinctly.  Knowledge of other languages is desired, especially Spanish, Italian, Portuguese, French, German, Russian, or Swedish
• All international applicants must have the ability to obtain a C1/D1 visa (and other relevant visas) when applicable
• Ability to participate in life-saving emergency drills and required training