Broadcast Technician

POSITION SUMMARY
The Broadcast Technician is responsible for the total operation of the Broadcast Center, as well as the recording of various passenger events around the ship.
In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.


ESSENTIAL FUNCTIONS
All equipment used by the Broadcast Technician and the television programming equipment kept in the Broadcast Center, are the sole responsibility of the Broadcast Technician.
All equipment is to be kept in its storage case and locked up in the Broadcast Center when not in use.
This equipment must not be taken ashore unless on official company business.
At no point in time are the video cameras to be kept in personal cabins, on the floor, on counter top or storage lockers other than the storage lockers in the Broadcast Center.
The Broadcast Technician is in charge of the complete operation of the Broadcast Center aboard their assigned vessel.
Working closely with the Cruise Director and/or Entertainment Director, the Broadcast Technician should record all events that include guest participation as scheduled in the Freestyle Daily. This includes but is not limited to: Theme Nights, Standard Shopping Talks, Gift Shop Walkthroughs, Sail Away Party, Welcome Aboard Department Head Introductions, Game Shows, Officer profiles, etc.
The Broadcast Technician must produce approved content for shoreside when requested. Any request for production of content that has not been approved by shoreside, is not to be produced by the Broadcast Technicians. Please reference the Broadcast Content Approval/Production Policy.
The Technician must work together with the Communications Officer to ensure that the satellite is obtaining the correct televised feed, that the correct coordinates are set, and that the signal is stable.
The Broadcast Technician is responsible for updating the information channel daily (Scala or Powerpoint) as well as scheduling Passenger and Crew Movies to be shown on the broadcast channels.
When appropriate for shows where a large projection screen is available and the proper camera cabling (RCA, BNC) systems are present, (i.e. Pride of Aloha, Norwegian Sun) the Broadcast Technician is to set up the necessary equipment to broadcast the entertainment on the large screen for better viewing by the guests. Must be done 30 minutes prior to doors opening.
Every three months the Broadcast Technician must supply an up-to-date complete inventory of all BCC equipment to the Technical Supervisor for filing as well as the Broadcast Systems Supervisor in Miami.
Upon completion of set contract, the Broadcast Technician must provide detailed and accurate handover notes to the incoming Broadcast Technician, the Technical Supervisor, and the Broadcast Systems Supervisor in Miami.
In the case that equipment in the Broadcast Center should malfunction or require repair, the Broadcast Technician is to contact the Electronics Engineer/Junior, the Technical Supervisor, the Chief Electrical Engineer, Communications Officer, Cruise Director, and Miami shoreside management (Broadcast Systems Supervisor).
The Broadcast Technician should attend weekly meetings as scheduled by the Technical Supervisor.
Broadcast Technician is relieved of all cruise staff duties except in an emergency situation.
All video productions that are produced by the Broadcast Technician during his/her contract period are the property of NCL and are not to be reproduced at any time unless the NCL Miami office grants permission.
Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.


DIMENSIONS
Must be able to provide quality service and oversee the broadcast operation on a passenger vessel of more than 3,000 guests.
Required to be highly organized to deliver the needs of the position and coordinate with all internal and external constituents necessary to complete the required functions of the position.
Needs to be fully familiar with all of the broadcast options, show content, duration and nature of footage, costs associated if any and a detailed knowledge of broadcast entertainment and cruise programs.


NATURE AND SCOPE
Responsible for all equipment used by the Broadcast Technician and the TV programming equipment kept in the Broadcast Center.
Continually strives to better the guest experience and efficiency of the broadcast operation process by training staff members and looking for opportunities to further develop the method in which service is delivered.
Monitors Guest Satisfaction scorecards in relation to the broadcast operation and service provided. Follows up on necessary points raised or observed.
Communicates daily with the Cruise Director to give a summary of the evening prior.
The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.


QUALIFICATIONS, EDUCATION AND ATTRIBUTES


QUALIFICATIONS
Minimum of two years experience in TV, broadcasting industry or equivalent in the Cruise industry is required.
Basic to Intermediate knowledge of the following programs is required: Microsoft Office, Final Cut Studio & Adobe Photoshop.
Intermediate to Advanced knowledge of both Windows and MAC operating systems is required.
Basic to Intermediate knowledge of HD/SD Broadcast Systems, Mini-DV camera systems (e.g.: Sony PD-170 Camera, etc.) and video deck operation (e.g.: Sony HDV deck) is required.
Must supply a demo reel of previous documented video productions.


EDUCATION
High school diploma or foreign equivalent is required.
Associates degree or foreign equivalent in Media Arts, Film, Entertainment Studies, or other similar discipline is preferred.


ATTRIBUTES
Passionate about hospitality and customer service driven
Must have a professional appearance and good hygiene
Respect for all co-workers and guests
Pride in your work by creating positive energy, excitement and fun
Able to work 7 days a week
Demonstrate positive behaviors; smiling, being polite and courteous
Able to develop a camaraderie with team members
Ability to live in close quarters, share limited space with other cabin-mates


PHYSICAL REQUIREMENTS
While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds. This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
All team members must be physically able to participate in emergency life saving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
Work within different temperature changes—indoors to outdoors.
Able to pass basic safety course.
This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.