Retail Manager - Luxury

The Retail Manager is accountable for leading the performance of the team, guest experience and operations for a multi-brand, multi-boutique environment on a premier luxury cruise ship.

DUTIES & RESPONSIBILITIES:

Team Leadership & Talent Development
• Establishes and holds individuals responsible to guest and sales targets.
• Ensures the sales team is skilled as per company’s standards, sales oriented and has good product knowledge.
• Provides feedback and coaching to ensure Cruise Line guest experience standards are championed while driving business performance.
• Conducts ongoing talent assessment and establishes development plans.
• Addresses associate concerns in a reasonable and fair manner, helping to create a stronger, healthier place to live and work.
• Partners with home office on talent development, succession planning, and performance management.

 Multi-Boutique Retail Sales & Store Operations
• In partnership with the District Manager, develops sales strategies to meet or exceed guest service ratings and established financial objectives.
• Targets guest information, provided by the cruise line, to enhance guest experience and maximise revenue.
• Analyses performance, recommends changes, and implements actions to increase results.

Guest Experience & Onboard Relationship Management
• Creates a friendly atmosphere that is consistent with the company’s standards.
• Maintains a strong floor presence ensuring the team is delivering the best experience
• Builds relationships with onboard management to provide transparency and foster collaboration.
• Reviews and utilises guest satisfaction surveys to provide recognition; develops and communicates strategies to boost results.
• Schedules and organises talent to meet guests and business needs.

In-Store & Marketing Event Management
• Elevates the guest experience by providing marketing visibility to high revenue categories.
• In partnership with the District Manager, sets an effective and accurate business plan, including a voyage planner.
• Leads the execution of retail marketing and merchandising strategies to achieve business growth targets.
• Instils and maintains an organised store and warehouse environment with the sales team.

Operational Excellence
• Oversees all store operational standards and administrative duties.
• Adheres to keeping the sales team informed and enforces all company’s policies and procedures, including asset protection and inventory control.
• Reports all incidents of illnesses/work related injuries in a timely manner.

Requirements:
• A minimum of 3 to 5 years of management experience in retail; luxury guest experience is of interest.
• Demonstrated track record for driving sales in a multi-story/multi-branded retail environment.
• Proven track record of driving sales performance through business development activities including events, networking, and clientele.
• Strength in driving fine jewellery business.
• Experience with identifying, understanding, and catering to a multi-national guest profile in a retail environment
• Proven track record of developing and inspiring talent at all levels.
• Minimum of high school diploma, associate degree or beyond is preferred; studies in retail or hospitality is a plus
• Respects and understands others and displays multi-cultural awareness.
• Proactively builds and manages guest, management and team relationships.
• Flexible mindset, able to adapt and thrive in a dynamic and high paced ship culture.
• Influences others to embrace change and aligns teams to the vision.
• Able to anticipate and solve problems, act decisively, and persist in the face of obstacles.
• Able to assess people and has a proven record of talent development.
• Strong interpersonal and communication skills.
• Possess integrity and professional business standards.
• Proficient knowledge of MS Excel, Word and Power Point.

NON-NEGOTIABLES
• Must be at least 21 years old.
• Able to travel and live/work on a ship. Able to work 6 months contracts. Able to work long hours.
• Possess a valid passport and when possible a seaman book.
• Able to stand for long periods of time.
• Able to physically participate and effectively contribute in cruise line’s boat safety and emergency life-saving drills as required.
• Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required.
• Proficient English reading, writing and speaking skills.

*Any job offer will be subject to the candidate passing the medical 100% (no grey areas), sourcing the US C1/D visa and successfully going through the on-boarding process completely.