Assistant Maitre D – Cruise

Assistant Maitre'D – Cruise

Position Duties and Responsibilities:

• Supervise, train, and evaluate restaurant staff in assigned dining venues.
• Maintain high service standards, ensuring guest satisfaction through daily table visits and personal attention to VIPs and special requests.
• Coordinate restaurant operations during events such as the Midnight Buffet and assist with scheduling and assignments.
• Monitor staff appearance, hygiene, and compliance with USPH and company policies.
• Assist with wine service and guest relations when necessary.
• Lead onboarding and mentoring of new team members.
• Track special occasions and ensure appropriate amenities are delivered.
• Support compliance with safety, environmental, and operational standards.
• Participate in meetings, training sessions, and other duties as assigned.

Leadership Responsibilities:

• Monitor team performance, delegate tasks, and maintain service flow.
• Recommend staffing decisions and disciplinary actions as needed.
• Mentor and train team members for development and succession.

Position Minimum Requirements:

• 5–8 years of hospitality management experience (shipboard preferred).
• Degree in Hospitality Management or related field preferred.
• Strong leadership, communication, and guest service skills.
• Experience with multicultural teams and dynamic environments.
• Basic knowledge of accounting and proficiency in MS Office.
• Fluent English required; additional languages (Spanish, French, German) a plus.

Physical Requirements:

• Must be able to stand/walk for long periods and lift up to 50 lbs.
• Full mobility and ability to participate in emergency drills required.