Rooms Division Supervisor Princess Cruises

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities
Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates public areas as well as guests and officers’ staterooms are always upheld.
Co-owns and monitors the Housekeeping performance through the Quality Assurance strategy and company issued standards.
Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas.
Drives and optimizes the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers’ rooms, including problem resolution and all Service Excellence related guest inquiries.
Regularly monitors guest feedback, Service Excellence platform and OBE information to identify trends that might compromise the guest experience.
Ensures guest group activities and setups performed by personnel always meet the required standards and time frame.
Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).
Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
Enforces accountability and ownership of the Service Excellence platform and philosophy.
Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager and other shipboard leaders to capture best practices and shares insights on operational efficiencies.

Skills, Knowledge & Expertise
Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.
Must have a clear understanding of Public Health and Environmental requirements relating to the servicing of public areas.
Excellent command of the English language, both verbal and written.

Personal Characteristics:

Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our guests.

Motivation to excel in all aspects of job duties and responsibilities.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Willingness to embrace all Company values and Service Credo and lead by example.
Commitment to continuously display and deliver genuine care to our guests and staff and surprise and delight guests throughout their cruise experience.
Ability to adapt and adjust to a variety of circumstances.