IT Manager (Cruise) - Worldwide

IT Manager (Cruise) – Worldwide

Role Summary

• Leading the IT Department on one of the vessels, the IT Manager will provide technical direction and leadership for a team of high performing IT Officers and IT Technicians.
• Ensuing that high quality IT systems support, advanced troubleshooting and maintenance for a complex, technical environment is delivered consistently and within SLA.
• The IT Manager will ensure the IT team maintain an optimum level of technical and operational knowledge to deliver exceptional day to day support, providing a seamless operation. This includes guidance on establishing impact, priority, goals and objectives to achieve both growth and excellence.
• The role will focus on Service Management; ensuring that incidents are resolved as quickly as possible whilst also making sure that accurate and timely records are maintained in the ticketing system, keeping customers informed and updated of progress. Providing safe, secure and reliable operations, while seeking out opportunities to delight our guests and shipboard colleagues.
• The IT Manager will take the lead on high impacting incidents, liaising between the appropriate ship and shoreside teams, providing high quality and timely updates to Shipboard Management and Senior stakeholders.
• Collaborating with all business functions to deliver technology which supports our business ambition to deliver that unforgettable holiday happiness experience.
• The IT Manager is an ambassador for IT and is dedicated to delivering a service orientated culture that helps our guests to holiday like never before.

Education & Experience

• Degree or HND level qualification in an IT related subject.
• ITIL Service Management (V3 Minimum)
• Experience in managing technology service teams in a complex business environment.
• Previous experience in an IT technical support role
• In depth understanding all aspects of IT Operations including Incident, Problem, Request Fulfilment and Change Management.
• Excellent command of written and spoken English

Desirable

• 5+ Years of Maritime IT Experience (with career progression)
• Advanced IT Certification
• Experience in a hospitality environment

For more information on this position please apply

Navis Consulting; Keeping your career on course.