Royal Caribbean Group

Concierge

Recruiter:
Royal Caribbean Group
Category:
Guest Services Jobs
Position:
Receptionist / Concierge
Updated:
April 11, 2024

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities.

Qualifications:

  • Minimum of two (2) years guest facing service experience in a luxury environment which commits to extensive concern resolution, concierge service, loyalty or events programming.
  • Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities.
  • Confident, well-groomed appearance with a warm and welcoming demeanor.
  • Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items.
  • Ability to fulfill the above-mentioned Key Responsibilities and all reasonable company requests.

Work Experience Requirements

All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.

Royal Caribbean Group

Royal Caribbean Group

careers.royalcaribbeangroup.com

Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 60 ships traveling to more than 800 destinations worldwide.

We’re proud of the way our team members from different cultural backgrounds, ages, races, religions, education levels, sexual orientation, genders, and disabilities come together to create the incredible vacation experiences we’re known for. We believe that the diversity of our employees plays a major role in our success.

We are proud of our entrepreneurial spirit, the force that drives us to innovate. It’s that state of mind that helps us see opportunity where others see only risk.

Come join our RCG family and journey with us!


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