IT Assistant for Azamara

• Job ID: 14784
• Rank: Undefined Rank
• Employment Type: Permanent
• Joining Date: Apr 30, 2024
• Type of Vessel: Passenger Ship
• Engine Details: Wartsila 12V32
• DWT / GRT: 2700

Why join Azamara?

Our global guests come to us for the destinations we visit and the cultural connections we make, but they return to Azamara for the unforgettable hospitality that our crew provides. Our staff-to-guest ratio is 1.7 staff to 2 guests, and this allows us to offer personal, hands-on and friendly service from the first point of contact to the end of the voyage. Our crew comes from every corner of the world, and are the men and women at the heart and soul of our brand.

We are looking for IT Manager Assistant for AZAMARA cruise ships.
Embarkation is ASAP
Contract 4 months +/-1
Salary in USD/per month worked

Azamara Information Technology Assistant 
POSITION SUMMARY:
The position of Azamara Information Technology Assistant Assists in the IT operations onboard the vessel supporting all Hotel related computer equipment, with a particular focus on, but not limited to, Guest internet access via iCafé workstations, and Guest’s personal devices, as well as In-Stateroom Entertainment devices. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.
QUALIFICATIONS:
 Minimum of six months experience in a technical user-assistance role such as a helpdesk.  CompTIA’s A+ and/or N+ Certification preferred.  Smarphone and Tablet experience preferred.  Working knowledge of computer hardware and software, with a focus on operating systems (Windows, Mac OS, and Linux) and business application suites.  Ability to conduct basic network troubleshooting (in particular; LAN’s), including knowledge of standard network cabling.  Bachelor’s Degree in Computer Science or related field from an accredited university or the international equivalent, or equivalent related experience.
COMPETENCY: JOB SKILLS/RESULTS:
Key Performance Indicators (KPI’s):  KPI’s assigned to position/department. Operational Effectiveness:  Assembles, configures, and troubleshoots basic network components.  Provides service to guests and crew in the internet café in the form of assistance in signing up for accounts, reviewing accounts for refunds and credits, and answering questions regarding internet services.  Ensures proper installation and provides support for all IT-supported PC’s and peripherals including ShipNet workstations and Internet café workstations.  Troubleshoots primary satellite-communication connectivity and tests backup communication equipment.  Set up, monitor, and break down embarkation check-in equipment and operations, where allowed by government agencies.  Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue.  Provides after-hours support for any IT-related issue.  Performs related duties as required PEOPLE SKILLS: Interpersonal Effectiveness:  Stays “above the line” and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, Workplace Safety.  Is a role model for others and serves as a positive ambassador of Azamara Club Cruises.  Resolves conflict with fact-based communication.  Fosters team unity and inspires commitment to Azamara Club Cruises.  Collaborates well and works up, down and across the organization. AMAZE:  Knows our brand standards and is accountable for executing against them at all times.  Guest and crew facing communication are professional, on brand and visually appealing.  Is a role model for others and serves as a positive ambassador of Azamara Club Cruises.  Exhibits professional presence, positive energy and passion in all situations.  Brings out the best in others through authenticity, care and humility. PHYSICAL & LANGUAGE REQUIREMENTS:
 While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.  All shipboard employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.