SPA Manager

DESCRIPTION

• Accommodation - Shared Staff
• Contract duration - 7 months

MAIN FUNCTION

• The Spa Manager is responsible for ensuring the smooth running of the spa centre
• Offering a high standard of services and managing Spa employees to achieve retail and treatment sales targets as set.

QUALIFICATIONS

• Proficient speaking, reading, and writing skills in English, and fluency in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as advantageous.
• 3+ years as Spa Manager on a Cruise Ship
• Strong PC Skills using Microsoft applications such as Word and Excel
• Basic knowledge of Microsoft Outlook or equivalent mail client application
• Proven accounting skills, marketing strategy and the ability to lead the group to meet

MAIN RESPONSIBILITIES

• In a professional, persuasive and friendly manner effectively drive treatment delivery to meet targets by encouraging guests to purchase SPA services and products.
• Manage the day-to-day operation of the SPA with initiative and creativity.
• Be on duty seven days each week. (Hours will vary according to itinerary).
• Always be on duty at least 10 minutes before the advertised opening time of the SPA to allow you to make a quick check of the premises before doors are open for business.
• Continuously monitors services provided by staff and formulate action plans to resolve problem areas to ensure continual improvement of service initiatives.
• In home ports (or any other port), be available to assist with the loading of merchandise, and distribution to storage areas or SPA.
• When the SPA is closed, cooperate with colleagues in the following duties:

- Stock control
- SPA arrangements
- Window decoration

• Demonstrate excellent product knowledge of all merchandise sold in the SPA.
• Exercise extreme care with all articles for sale in the SPA.
• Ensure compliance with all Health & Safety regulations within the SPA.