Casino Slot Manager (Cruise) – Worldwide

I am looking for Casino Slot Managers with cruise ship experience to work onboard one of the largest cruise lines in the world.

Supervises and coordinates the activities of the Casino cashiering function and the crewmembers engaged in providing courteous and professional service to guests.

Responsibilities:

• Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.
• In accordance with Safety, Service and Style, as well as through the company Program, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crewmembers areas.
• Trains and monitors Slot Technicians/Casino Attendants for proper service according to the company Program standards. Provides on the job training to strengthen their current performance and preparation for possible advancement to promotional positions. Conducts performance appraisals according to established procedures at predetermined intervals – notifies Casino management regarding work schedules and time records.
• Supervises staff to ensure speed and accuracy of cashiering services in accordance with the company standards. Under time constraints or staff shortages, assists employees or performs cashiering duties.
• Ensures established procedures to maintain, balance and reconcile, assigned cage assets (cash drawer) are followed by Slot Technicians/Casino Attendants.
• Maintains slot machines, arcade games, and coin currency handling, card shuffling, and all other related machines and equipment following manufacturer’s specifications, using hand and power tools. Conducts general maintenance and/or service on all Casino, Arcade and related machines and equipment. Prepares requisitions for parts, tools, equipment, etc., and forwards to Casino Management for approval. Prepares Landing Goods Advice (LGA) forms according to company guidelines.
• Maintains a library of Casino, Arcade machine specifications and manufactures Customer Notification.
• Fills machines with coins and tests electrical and coin-handling systems.
• Examines defective machines to determine causes of malfunctions. Adjusts and repairs machines, replacing worn or defective electrical or mechanical parts, using hand or power tools.
• Collects coins and currency from change machines and makes settlements with cashier cage to balance assts and cash retrieved from change machines.
• Prepares written authorization for jackpot payouts and presents to Cashier and/or Casino Management based on established Casino Operations policies.
• Conducts daily inspections of the Arcade machines and equipment.
• Maintains a constant presence throughout the Casino. Walks around the Casino to assist guests and provide general information. Extends courtesy and helpful gaming information to guests. Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively. Takes ownership of guest concerns.
• Maintains an awareness of the guests to provide security problems. Observes players and machine operation for improper use or possible security problems. Notifies management and/or security of suspicious behavior.
• Participates in slot and video game count and in accordance with Casino Operations policies.
• Participates in the programming or repair of progressive gaming and other electronic displays including Roulette displays.
• Maintains and repairs signage.
• Maintains the slot machines (PEM, Galaxis, etc.) and arcade (Intercard, ARI, etc.) data systems integrity by ensuring that all slot and arcade machines are reporting true and accurate data. Generates revenue reports from the slot data systems and reviews for accuracy.
• Generates and forwards revenue enhancing proposals to Shore side Casino Management.
• Completes paperwork and/or reports on a per voyage, monthly and/or quarterly basis.
• Attends meetings, training activities, courses and all other work related activities as required.
• Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
• This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
• Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste.
• Monitors and manages the various assigned workstation functions. Monitors the assignment of duties and responsibilities to his/her staff. Observes and evaluates staff and work procedures to ensure quality standards and service are met. Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
• Mentors, develops and provides on-the-job training to his/her staff to strengthen their current performance and preparation for future advancement.

Hiring Requirements:

• Previous supervisory experience of Slot Technician/Casino Attendant in a casino environment preferred.
• Must have 1-2 years experience as Slot Manager on ships and supervisory experience in a Casino environment.
• Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment.
• Previous Slot Technician/Casino Attendant work experience in live casinos preferred.
• Proven ability to read safety rules, instructions in the use and maintenance of tools and equipment, and methods and procedures in mechanical drawings.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate effectively and tactfully with guests, department heads and shipboard crewmembers to resolve problems and negotiate resolutions.
• Ability to stand for an extended period of time.
• Ability to count paper and coin currency quickly and accurately.
• Ability to perform basic math functions with regard to monetary units and compute slot machine percentages.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Slot Technicians/Casino Attendants in a positive and productive manner by motivating, developing and managing crewmembers as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Working knowledge of computers, Internet access, and the ability to Homeport within a variety software packages such as Excel, Word, and or related programs.
• Completion of high school or GED required; university degree preferred.
• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French or German preferred.

If you have the experience, then apply today.

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