Waiter - Explora Journeys

While establishing a friendly relationship with guests, the Waiter provides excellent and professional dining service to guests, presenting the menus and suggesting particular courses and drinks.

Duties and Responsibilities

• Supervises their assigned station at any restaurant, including the buffet area;
• Greets, presents menus and takes orders from guests;
• Presents the wine and beverage list and helps guests make their selection;
• Serves the various courses and beverages, ensuring correct presentation;
• Ensures that the assigned station is clean and supervises the correct mise en place before and after every service;
• Reports immediately any problems and guests’ complains to their direct supervisor;
• Supervises the Assistant Waiter assigned to their station, ensuring they are performing their job correctly, and providing help, encouragement and coaching.

Qualifications

• Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French);
• High School certificate is advantage;
• Must have luxury/upper premium shipboard experience and/or 5* hospitality experience
• At least 1-3 years experience in the same role
• Good interpersonal skills, positive attitude and willingness to learn;
• Passion for hospitality and customer service driven;
• Cruise industry experience is an advantage;
• Must have international food knowledge with focus on European Cuisine