Waiter/Waitress (Season 2024)
- Reference:
- 001_2024_04_Waiter / Waitress
- Recruiter:
- Maris Recruitment Bulgaria LTD
- Category:
- Restaurant Jobs
- Position:
- Waiter / Waitress
- Updated:
- April 23, 2024
We are looking for Waiter / Waitress to work onboard River Ships season 2024:
Note: Our Agency also offers job opportunities in Hotels, Restaurants, Resorts in different European Countries
Job title: Waiter
Objective / functional objectives:
Customer perspective
- Achieving guest satisfaction and standards in the service outlets (restaurant, in the bar, lounge, back lounge, sun deck) in accordance with the specifications of the catalogue of services (CoS)
- Financial perspective
- Adhering to budget; onboard revenue, beverage cost, consumables and cleaning material in the Service Department
- Process perspective
- Assuring compliance with the processes and quality controls in accordance with the F&B handbook, to be able to offer consistent quality in the restaurant
- Employee development perspective
- Our company actively supports talents with potential in the professional career and encourage professional education and development
Responsibility
Strategy and planning
Jointly responsible for:
- Providing the best possible running of the operational organization in his / her department
- Establishing standard & quality assurance for the concept of hygiene to comply with the hygiene regulations (HACCP)
- Leadership and coordination
- Assuring professional cooperation with all departments on the vessel
- Coordination and controlling of the own working schedule
- Strictly observing and controlling of the predefined working hours
- Processes and procedures
- Maintaining personal quality checks in his / her department to ensure the required guest satisfaction
- Ensuring the careful storage and handling of all working materials and equipment (reporting of apparatus and machinery maintenance to avoid unnecessary replacement investments)
- Assisting with delivery of goods. Responsible for careful and proper handling of beverages. Assisting in creating inventories in the restaurant and/or bar.
- Enforcing hygiene and impeccable cleanliness in his / her department and the pre-specified appearance in his / her area
Organization and administration
- Taking part of the pre-opening / closing phase of the vessel
- Responsible for cash balancing in the service outlets
- Daily preparing of mise en place in the service outlets; professional preparation of beverages; service of beverages and food in the bar, restaurant, lounge, back lounge and sun deck
- Enforcing the cleaning and polishing of glasses, cutlery, and china in the service outlets
- Assisting F&B activities and special occasions (cocktail receptions, tea time, late night snacks etc.)
Communication and representation
- Immediate reporting of special incidents to the Maître d’hôtel, depending on importance and if bar related also to the Chef de Bar
- Welcoming and bidding farewell to guests in the restaurant at each meal and bar / lounge
- Ensuring conformity of predefined appearance / uniformity requirements and proper body care
- Attending all official events on board according to the instructions of the superior
- Frequent guests contact to promote good customers services and events in the restaurant and bar / lounge
Control and reporting
- Ensuring compliance with the active and passive information flows in accordance with the organigram
- Responsible for quality control according to the requirements of the catalogue of services
- Enforcing controlling of the costs and adherence to the budget.
Special tasks
- Active supporting in all areas (Restaurant, Bar etc.) if necessary and according to the instructions of the superior
- Participating in the crew show (if crew show is foreseen)
- Participating in restaurant and/or bar meetings and menu briefing according to the instructions of the superior
- Participation in regularly trainings
- Assisting with waste disposal and crew mess cleaning according to the instructions of the superior
- Assisting with luggage handling at check-in and check-out according to the instructions of the superior
Competencies / skills
- Operational competences: in accordance with the actual job description
- Performance assessment / qualification
- In accordance with annual employee feedback qualification
For more detailed information, we invite you to apply and a member of our team will contact you to arrange an interview.
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