Royal Caribbean Group

Concierge

Recruiter:
Royal Caribbean Group
Category:
Guest Services Jobs
Position:
Receptionist / Concierge
Updated:
2 October 2024

The Concierge is responsible for providing a variety of personalized services and information to entitled guests. Actively listens and extends assistance to resolve all guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person
with a great sense of humor. Concierge must possess outstanding hospitality, focused customer service, strong communication organizational skills and effective decision-making abilities. Maintaining a high level of professional appearance and demeanor is essential.

 

Qualifications:

  • Completion of one contract as a Guest Services Officer with a performance rating of satisfactory or above or minimum of one year experience in a Concierge position within the hotel field or related industry.
  • Proven exceptional customer service skills to interact with guests in a considerate, professional and positive manner by showing concern and listening actively.
  • Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
  • Ability to operate basic office equipment, including telephones, computers and copy machines etc.

Language Requirements

  • Ability to speak English clearly, distinctly and cordially with guests.
  • Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
  • Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is preferred.

Work Experience Requirements

All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.

Language Requirements

Good knowledge of the English language is required.

Royal Caribbean Group

Royal Caribbean Group

careers.royalcaribbeangroup.com

Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 60 ships traveling to more than 800 destinations worldwide.

We’re proud of the way our team members from different cultural backgrounds, ages, races, religions, education levels, sexual orientation, genders, and disabilities come together to create the incredible vacation experiences we’re known for. We believe that the diversity of our employees plays a major role in our success.

We are proud of our entrepreneurial spirit, the force that drives us to innovate. It’s that state of mind that helps us see opportunity where others see only risk.

Come join our RCG family and journey with us!


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