IT/Communication Officer for Aurora Expeditions

Position Summary

1. Responsible for the day to day operations of the shipboard computer systems, providing IT systems support, maintenance and monitoring to maintain an excellent IT performance in accordance with Company Policies.
2. Working alongside the shore side IT department on technology advancements and projects.
3. Ensure proper coordination with different technical parties and departments.

Reporting Structure

1. Reporting to the Chief Engineer.
2. Functional reporting to Hotel Director for all hotel matters.

Computer knowledge:

1. Ability to apply the principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions.
2. As of December 2014, the following is a list of all major systems being managed and equipment to be used:

• HP ProLiant DL380p Gen8 Server
• VMware vSphere 5.1
• Microsoft Windows Server 2008/Exchange 2010
• Fidelio Cruise SPMS/MMS/Security (Check-in and Embarkation)
• MTN C.Band Satellite Services
• Ving Vision/Door Locks
• Micros POS
• Landesk Management Suite/Patch Manager
• Veeam Backup & Replication
• Barracuda Web Filter 310
• HP ProCurve network switches
• Mini-M and Sat-B Services
• VHF Radios
• Seamobile Cell Phones At Sea
• Sailor GMDDS
• Alcatel PABX Telephone Systems
• Apple iPad 

Safety Duties:

1. Participates in crew and passenger safety drills according to instructions.
2. Must always comply with the Company’s safety and pollution prevention regulations and operating procedures.
3. Leads by example by taking care of Health and Safety of self and others.
4. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly.

Education/Experience/Qualifications:

1. Valid STCW certification.
2. Associate Degree in Computer Sciences or an equivalent amount of experience.
3. Minimum one year on Windows XP Pro/2000/2003/2008, Active Directory, Networking, Exchange and VMware vSphere Administration.
4. Minimum one year troubleshooting Network and PC problems.
5. Physically and medically fit.
6. Moral integrity is required.
7. Ship experience a plus but not necessary.

Language requirements:
Excellent fluent English (verbal, written and technical). English is the working and safety language on board. This also includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Additional languages are considered beneficial.

Physical Demands and Working Conditions:
Required to stand, walk long distances, reaching and sitting. All vessels positions require repetitive motion of bending, climbing, going up and down stairs. Lifting or pushing of up to 50lbs. Manual dexterity sufficient to install, operate and troubleshoot computers, printers and other office equipment. The position requires overtime work and odd schedules. Works in a typical office environment or computer room with moderate noise generated by office equipment, phone conversations and light traffic.

Profile:

1. Vast knowledge of a multi outlet operation.
2. Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force.
3. Punctual.
4. Proactive approach to problem solving.
5. Ability to be flexible, well organized, self managed and motivated. Handle multiple demands, remain calm and effective under pressure and resolve issues quickly.
6. Safe, professional and personal practices. Fully conversant with VMS and MLC requirements.
7. Well groomed and neat appearance.
8. Must possess a positive customer service orientated attitude at all times.
9. Ability to deliver a high standard of technical performance.

Status - Officer.
Salary - Refer to contract.
Rotation- Refer to contract.

Key Responsibilities

1. Supports the Captain as needed for shipboard communications; as an Officer, reports to the Captain regarding all ship communications.
2. Keeps the Chief Engineer promptly and fully informed of all problems and matters of significance, including daily assignments and administration.
3. Provides technical assistance to guests and crew.
4. Manages and maintains all Communications equipment onboard.
5. Administers and maintains Windows Environment.
6. Regularly carries out maintenance on all IT equipment, making basic repairs when needed on PCs, Printers, and other peripherals. Scheduling technician repairs when necessary.
7. Sustains existing Physical Network.
8. Maintains Servers, UPS, and other peripherals.
9. Ensures that security updates and antivirus programs are current and that user access and restrictions are maintained.
10. Maintains and supports the Internet Café hardware and reports any failures to the provider.
11. Keeps an accurate physical inventory of all hardware and software onboard.
12. Effectively maintains and enforces user compliance with Corporate IT Policies & Procedures.
13. Problem determination and troubleshoot PC, Application, and Networking issues.
14. Provides notification to Shoreside IT Department of all IT issues in a timely manner.
15. Provides Voyage Reports to IT Department as determined by FLL Management.
16. Maintains reliability and availability of shipboard computer network hardware, operating system, and software to a high standard.
17. Determines and takes action to anticipate network disaster events and mitigate loss (i.e., on/off-site backups, theft prevention, security violations, and viruses).
18. Ensures Company's complete Software License compliance and reports all violations.
19. Provides System Administration in accordance with management Policies & Procedures.
20. Maintains appropriate confidentiality of information processed.
21. Supports desktop publishing systems.
22. Handles all other related duties as instructed by his/her supervisor and IT Department.
23. Oversees the IT performance of the ship.
24. Ensures sufficient stock of spare parts and consumables is on order and in onboard system to cover planned and unplanned maintenance.
25. Participates in the development of on board operational plans to support the successful completion of maintenance periods and works closely with the Hotel Department on all maintenance issues, ensuring a minimal impact on the shipboard operation.
26. Practices good people management, maintaining proper conduct with all departments around the ship.
27. All other duties as assigned.

Details

Embarkation in August 2025, contract 4 months +/-1, required experienced as such, all valid Certificates, good references/recommendations.

About Aurora

Aurora Expeditions is an Australian-owned adventure company founded in 1991, which specialises in small-group voyages to the polar regions and other wild, remote destinations across the globe. A world leader in expedition cruising, we offer passengers the chance to have an intimate experience of the destination, with the support of passionate experts in their field and flexible, innovative itineraries.