Assistant Purser / Assistant 2nd Purser - luxury cruise ship

Oceania Cruises is the world’s leading culinary- and destination-focused cruise line. The line’s seven small, luxurious ships carry a maximum of 1,250 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 600 marquee and boutique ports in more than 100 countries on 7 continents on voyages that range from 7 to more than 200 days. The brand has a second 1,200-guest Allura Class ship on order for delivery in 2025. With headquarters in Miami, Oceania Cruises is owned by Norwegian Cruise Line Holdings Ltd., a diversified cruise operator of leading global cruise brands which include Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises.

** Ship Experience essential for this role **

Assistant Purser
• Contract - 5 months onboard : 2 months offboard
• Cabin: Shared
• Uniform: Provided
• Salary: $2,800 per month while onboard
• Needs shipboard experience
• Needs reception/front desk experience (can be land based)
• Experience scheduling employee’s hours
• Languages needed: French, Spanish, Italian or Portuguese
• Experience working with cash and different currencies

Assistant 2nd Purser
• Contract: 5 months on/ 2 months off
• Cabin: Double
• Uniform: Provided
• Salary: $2,800 per month while onboard
• Needs shipboard experience
• Assist Second Pursers with clearance, compile reimbursement/gift report.
• Is the middleman between the 2nd Pursers and other departments.
• Checking passports and Visas of guests on turnaround dates in the terminal.
• Handles all visa and documents issues for both passengers and crew members.
• Handles the passenger manifest and crew manifest.

POSITION SUMMARY / ESSENTIAL FUNCTIONS
• Acts as a filter for guest complaints or concerns to Executive Concierge;
• Ensures front desk logs and reports are maintained within Company Standards;
• Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out;
• Ensure all end of cruise filing and cruise startup preparation is completed in a timely manner; Liaise with the Executive concierge ensuring the flow of information to the Front Office;
• Daily follow-up of all front desk logs;
• Pro-active approach to problem solving;
• Assist the Executive Concierge on the necessary documentation needed for embarkation;
• Prepares front desk schedules work rotation;
• Assist the Executive Concierge in implementing and maintaining guidelines, procedures and training practices set by the corporate office;
• Prints Oceania Club invitations after Oceania Ambassador has prepared the list, merge, etc.
• Collection, balancing and posting of US quarters from Guests Launderette.
• Prepares a file with La Reserve, Privee bookings and number of guests dining in Terrace Cafe' for the GM at the end of the cruise.
• Updates folders for the current cruise, telephone directory and cabin availability lists;
• Provides US dollar change for Front Desk staff
• Collects, verifies and collates guest cash payments at end of cruise and hands to Chief Purser.
• Cashes out travellers checks and cash advances with Front office staff at end of cruise and includes in cash payments or exchanges fro cash with Chief Purser.
• Balances cash advances to cruise balance report at end of cruise.
• Responsible for setting up guest account, cash payments and guest account queries;
• Providing US Dollars and foreign currency exchange services to guests;
• Providing Cash Advances and Foreign Currency Account Payments to guests;
• Safe Audits daily and foreign currency audits;
• Attending on board gaming activities and preparing final figures and audits;
• Accounting duties as instructed by Chief Purser or Second Purser;
• Performs all other duties as requested by supervisor.
• Trains new reception staff in front office operations;
• Monitor the practical application of the Company's policy, procedures and instructions.
• Participate in crew and passenger safety drills according to instructions from ship’s command

Education and Experience
• Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale
• Hospitality Background required;
• Reception and Front Office background required;
• Auditing and Night Audit Skills preferred;
• Understanding of the highest level of service;
• Excellent administrative skills

** Must have previous ship experience in same / similar role, crew office operations preferred

*** Understanding of highest level of service

**** Very professional, excellent appearance 

***** Excellent administration skills, perform well under pressure, be well organised 

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