Waiter/ess for Swan Hellenic Cruises

V.Ships Leisure is looking for Waiter on behalf of Swan Hellenic Cruises.
The Waiter is assistant to the Head Waiter. 

Key Responsibilities

• Adherence to the company’s health and hygiene standards in line with the acceptable Public Health Sanitation Programs and EU SHIPSAN procedures.
• Ensuring the safe operation and working practice of the dining department and any related matters affecting the safety of the ship, guests, and crew.
• Informing the Head Waiter immediately of any occurrence affecting the safe operation of the ship or the safety of persons onboard and/or the quality of services offered to guests.
• Ensuring personal welfare and discipline, including behavior whilst in guest public areas, in accordance with company policies and procedures.
• Ensuring the completion of food safety record logs in accordance with the acceptable Public Health Sanitation Programs and EU SHIPSAN procedures.
• Reporting defects or malfunctions of safety equipment and appliances e.g. expired or empty fire extinguishers, defective fire doors, broken or missing lifejackets, broken fire buttons, safety posters missing, etc.
• Ensuring qualification in food hygiene to a level commensurate with the type of food they handle and as determined by the acceptable Public Health Sanitation Programs and EU SHIPSAN procedures.
• Reporting defective dining equipment and required maintenance immediately to ensure the safe and hygienic operation of the ship.
• Participating fully in safety drills and statutory inspections commensurate to the role and as per company policies and procedures.
• Participating in minimum dining manning to comply with the In-Port Manning plan in accordance with international maritime law.
• Participating in departmental compliance with the Maritime Labour Convention directive on working hours.
• Applying correct security measures.
• Environmental stewardship is central to this role and the entire operation of the ship. This role will engage in, comply with and promote all environmental regulations and policies, actively working with the Dining team and guests to promote sustainability and protection of the environment in all aspects of life on board.
• Efficient day to day running of the restaurant section, including, but not limited to, an efficient and cost-effective dining service operation.
• Assisting the Head Waiter in achieving the lowest possible food, inventory and linen cost and minimum waste and breakage while serving food for guests, officers and crew to a quantity and standard that ensures customer satisfaction across all areas.
• Correct handling and preparation of food items and ready to eat products to ensure the highest standards of food hygiene, food safety and food and drink presentation at every stage.
• Correct handling and preparation of crockery, glassware, cutlery and linen to ensure the highest standards of food hygiene, food safety and food and drink presentation at every stage.
• Ensuring a smooth and efficient food service experience for guests, officers and crew.
•  Demonstrating an understanding of menu content, ingredients and accompaniments, making recommendations where appropriate and remembering guest preferences.
• Meeting the specific dietary needs of guests, officers and crew.
• Ensuring effective communication and teamwork between the dining team and galley.
• Reporting maintenance defects in line with company policies and procedures.
• Supporting the Head Waiter with effective complaint resolution.
• Correctly setting up for onboard functions and events under the supervision of the Head Waiter.
• Promoting speciality dining outlets.
• Assisting the Head Waiter with stock takes in accordance with company policy and procedures.
• Assisting with additional duties, including, but not limited to, embarkation, disembarkation, gangway duties, storing, light luggage, wheelchair assistance, cocktail parties, cocktail and canapé service in the bars and refreshment service during tour despatch and return.
• Ensuring cleaning standards and schedules for the dining area, pantry, refrigerators, ambient store cupboards and ice machines are adhered to and logs maintained in accordance with the acceptable Public Health Sanitation Programs and EU SHIPSAN procedures.
• Ensuring correct stock rotation of food and drink according to use by and best before dates (FIFO).
• Effective participation in garbage duties to ensure safe disposal and environmental compliance in accordance with company policy and procedures.

About Swan Hellenic

Are you looking to continue your career in remote polar regions and truly off-the-beaten path destinations?

Swan Hellenic is an established, well respected owner-operated heritage brand with more than 7 decades of expertise in undiscovered destinations.

Swan Hellenic exists to provide its guests with authentic, intimate and unforgettable moments in extraordinary locations and remote landmarks. All the while enjoying a sophisticated elegant atmosphere onboard. Are you interested in ensuring Swan Hellenic maintain their high levels of service?