Housekeeping Manager (Cruise)

Housekeeping Manager (Cruise)

Position Overview:

We are seeking a detail-oriented and experienced Housekeeping Manager to oversee and manage the cleanliness, maintenance, and overall appearance of guest and crew accommodations, public areas, and back-of-house spaces onboard our luxury cruise ship. The ideal candidate will lead a team of housekeeping staff, ensure the highest standards of hygiene and presentation, and deliver exceptional guest service in line with company standards.

Key Responsibilities:

• Manage daily housekeeping operations across guest cabins, suites, public areas, and crew accommodations.
• Supervise, train, and mentor a diverse housekeeping team including supervisors, cabin stewards, and cleaners.
• Conduct regular inspections to ensure cleanliness, maintenance, and sanitation standards are met and exceeded.
• Coordinate laundry operations, linen inventory, and supply requisitions.
• Ensure compliance with international maritime sanitation standards and company health protocols (USPH, HACCP, etc.).
• Address guest requests, concerns, and feedback promptly and professionally.
• Schedule staff shifts and manage departmental budgets and labor targets.
• Collaborate with other departments (e.g., Maintenance, Front Office, Medical) for efficient operation and guest satisfaction.
• Implement sustainability initiatives in line with company policies (e.g., waste reduction, linen reuse programs).
• Report and follow up on maintenance issues and cabin damages.
• Maintain accurate records of cleaning routines, inspections, and training activities.

Qualifications:

• Proven experience as a Housekeeping Manager, preferably in a hotel, resort, or cruise ship environment.
• Strong leadership and team management skills in a multicultural setting.
• Excellent communication and interpersonal abilities.
• Working knowledge of housekeeping procedures, laundry operations, and safety standards.
• Familiarity with USPH regulations and other maritime sanitation standards is highly desirable.
• Proficiency in inventory management and housekeeping software is a plus.
• Fluent in English; additional languages are a plus.