Bar/Wine Waiter/ess for Swan Hellenic Cruises

V.Ships Leisure is looking for Bar/Wine Waiter/ess on behalf of Swan Hellenic Cruises.

Key Responsibilities

• Adherence to the company’s health and hygiene standards in line with the United States CDC Vessel Sanitation Program and EU SHIPSAN procedures.
• Ensuring the safe operation and working practice of the bar department and any related matters affecting the safety of the ship, passengers, and crew.
• Informing the Bartender immediately of any occurrence affecting the safe operation of the ship or the safety of persons onboard and/or the quality of services offered to passengers.
• Ensuring safe food temperatures throughout preparation and service.
• Maintaining personal welfare and discipline, including behavior whilst in passenger public areas, in accordance with company policies and procedures.
• Ensuring the completion of food safety record logs in accordance with the United States CDC Vessel Sanitation Program and EU SHIPSAN procedures.
• Reporting defects or malfunctions of safety equipment and appliances e.g. expired or empty fire extinguishers, defective fire doors, broken or missing lifejackets, broken fire buttons, safety posters missing, etc.
• Ensuring qualification in food hygiene to a level commensurate with the type of food they handle and as determined by the United States CDC Vessel Sanitation Program and EU SHIPSAN procedures.
• Reporting defective bar equipment and required maintenance immediately to ensure the safe and hygienic operation of the ship.
• Participating fully in safety drills and statutory inspections commensurate to the role and as per company policies and procedures.
• Participating in minimum bar manning to comply with the In-Port Manning plan in accordance with international maritime law.
• Participating in departmental compliance with the Maritime Labour Convention directive on working hours.
• Applying correct security measures.
• Environmental stewardship is central to this role and the entire operation of the ship. This role will engage in, comply with and promote all environmental regulations and policies, actively working with the bar team and guests to promote sustainability and protection of the environment in all aspects of life on board.
• Efficient day to day service of bar food and beverage items, including, but not limited to, ensuring an efficient and cost-effective bar service operation.
• Assisting the Bartender in achieving the lowest possible beverage cost and minimum ullage while preparing and serving drinks for passengers, officers and crew to a quantity and standard that ensures customer satisfaction across all areas.
• Preparing and serving bar orders to achieve efficient consumption analysis against the beverage cost.
• Checking beverage quality and reporting rejected items to the Bartender.
• Adhering to bar routines, section plans and rotations in accordance with operational needs and the Maritime Labour Convention.
• Correct handling and preparation of beverage items and ready to eat products to ensure the highest standards of food hygiene, food safety and food and drink presentation at every stage.
• Meeting the specific dietary needs of passengers, officers and crew.
• Ensuring effective communication and teamwork between the bars team and other departments.
• Reporting maintenance defects in line with company policies and procedures.
• Supporting the Bartender with effective complaint resolution.
• Correctly setting up onboard cocktail parties, wine tastings, renewal of vows, seminars, turnaround functions and events.
• Promoting bar beverage sales.
• Assisting the Bartender with stock takes in accordance with company policy and procedures.
• Assisting with additional duties, including, but not limited to, embarkation, disembarkation, gangway duties, storing, light luggage, wheelchair assistance, cocktail parties, cocktail and canapé service in the bars and refreshment service during tour dispatch and return.
• Ensuring cleaning standards and schedules for the bar area, pantry, refrigerators, ambient store cupboards and ice machines are adhered to and logs maintained in accordance with United States Vessel Sanitation Program and EU SHIPSAN procedures.
• Effective participation in garbage duties to ensure safe disposal and environmental compliance in accordance with company policy and procedures.
  
  
  
  
  

Education/Experience/Qualifications:

• Valid STCW certificates
• Seamans Book
• Ship Experience

About Swan Hellenic

Are you looking to continue your career in remote polar regions and truly off-the-beaten path destinations?

Swan Hellenic is an established, well respected owner-operated heritage brand with more than 7 decades of expertise in undiscovered destinations.

Swan Hellenic exists to provide its guests with authentic, intimate and unforgettable moments in extraordinary locations and remote landmarks. All the while enjoying a sophisticated elegant atmosphere onboard. Are you interested in ensuring Swan Hellenic maintain their high levels of service?