Communication Services Manager (Internet Manager) - luxury cruise ships

Communication Services Manager (Internet Manager)

This is a one-person department with a helper (crew member from another department) on the first 1-2 days of a cruise.

** Onboard Norwegian Cruise Lines, Oceania Cruises or Regent Seven Seas ** 

 All brands:

• Needs shipboard experience in a similar role (this is essential)
• Needs extensive guest services experience
• Needs to be extremely PC, cellphone, and tablet savvy
• Needs to be creative when problem solving and troubleshooting
• Assisting guests/crew members to connect to WIFI (very busy especially the first 2 days of a cruise)
• Assisting with phone issues
• Fixing issues with the tablets and/or PCs in the Internet Café
• Problem solves issues with the Wi-Fi as they arise
• If they can’t solve internet issue, report any technical issues to the ship's IT support team promptly.
• May speak in front of crowds to explain the internet onboard
• This person will be fixing internet issues and PC/tablet issues. They need to have this type of experience

Privileges:

• Specialty restaurants (NCL free, O&R must pay)
• Guest gym (not during peak guest hours)
• Guest café (not during peak guest hours)
• Host guest tables
• Free internet including streaming

NCL:

• Upselling internet packages (commission on sales)
• Meet or exceed sales goals
• Answering questions about charges to their account for WIFI usage
• Answering questions about why their minutes have run out, adding minutes back to their account
• Report any technical issues to the ship's IT support team promptly

O&R:

• No selling done because it is included. They get a bonus instead of commission.

Details:

• Contract: 24 weeks on / 8 weeks off
• Cabin: Single. Might be double on some Regent ships
• Uniform: Personal clothing. Business professional
• Salary: $2,100 per month while onboard, plus commission/bonus
• 3 stripes

*** please submit CV with photo on front page and check spam mail for response ***